Job Description:

Are you passionate about leveraging varied analytical techniques and using myriad data sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) to improve product offerings? Are you ready to drive rapid experiments & strategic insights to optimize every aspect of customer experience?

If yes, we want you to join our upbeat and hardworking team and make a real-world difference for Fidelity’s 36 million individual investors.

The Team

We are looking for an accomplished analytics professional to be a creative and collaborative team member, helping develop and drive strategic analytical initiatives. As an indispensable member of CKSI, you'll be embedded in a business unit and will be a part of an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, and data science, partnering to optimize and personalize the Fidelity experience.

The team will look up to you as a senior subject matter authority in analytics & insights.

The Expertise We’re Looking For

• 6 + years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and techniques, such as SQL, Qlik/Tableau, Python, R, etc.
• Experience with big data technologies / languages such as Snowflake, Hadoop, Apache Pig, Hive is required
• Experience with digital analytics using tools such as Adobe analytics is a plus.
• Graduate degree in a quantitative / technical field such as Engineering, Economics, Statistics. MBA or MS degree a plus

The Skills You Bring

• A passionate can-do attitude to your work.
• You are committed to cross-functional collaboration to achieve the best results for Fidelity and for our customers.
• Demonstrating a versatile mix of analytical skills, you always focus on business use cases and customer needs.
• Tremendous intellectually curious, taking the initiative to learn new skills and share that knowledge with others.
• Bringing a data-driven approach to decision making through experimental design and practical application

The Value You Deliver

• Your analytical insights will inform business decisions and drive the actions of customer experience and product development teams
• Supporting democratization of data among business partners and creating self-serve data visualization tools that enable business decision making
• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.