At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary

As a subject matter/industry expert, independently develops value-added, material, and valid insights and tools to grow customer base, revenue, and cash flow, enhance operational efficiency and customer experience.   Ensures quality, breadth, depth, and timeliness of work. Measures and assesses the effectiveness of investments and processes using data analysis, mathematical/statistical modeling, and optimization techniques.  Assesses and optimizes performance to recommend opportunities and influence business change and strive for operationalization.

Demonstrates creativity, foresight, and judgment in anticipating and solving complex analytical problems in order to meet the business objectives and requirements.  Makes decisions and recommendations based on expertise on analytical methods and approaches.  Develops and maintains relationships with other analytical thought leaders within Cox as well as the business and academic community.  

Primary Responsibilities and Essential Functions

Takes business results, customer analytics and research, industry trends, and other sets of data and identifies opportunities to positively impact the Cox Mobile business.

Works with the frontline Sales and Care teams to understand customer pain points and develops ideas for how Marketing can resolve them.

Leads the development of effective presentations that clearly communicate the problem to be solved and the recommendation for how to address it. 

Communicates complex information in a simple, clear, and concise way.

Provides deep dives of how key products and offers are performing and provides recommendations on how to improve the performance.

Understands cross functional implementation challenges and issues.

Understands the key drivers of the Cox Mobile business case.

Partners and builds relationships with internal stakeholders and clients.

Provides oversight and mentoring to employees’ professional development but does not directly manage a team of analysts. Demonstrates Cox Core Competencies, particularly in championing innovative approaches and business change. Demonstrates leadership in the matrix environment.  Advances the field of analytics within Cox by developing new methods and championing change. 

Partners and builds relationships with internal stakeholders and clients. Identifies and builds new avenues of opportunity for leveraging existing and new and innovative analytical solutions in areas of importance to the business.  Leads the identification and scoping of analytical projects that align with priority business opportunities, challenges, and needs. Aligns projects to business and departmental goals. Demonstrates understanding of key client needs and the ability to gain acceptance.  Understands business and technology constraints.

Leads the development of project milestones, in alignment with stakeholder needs, and departmental processes and operational policies. As a subject-matter expert, helps associates on development of project milestones.

Develops and delivers clear communications through appropriate mediums to key stakeholders and clients.

Clearly defines scope of projects. Minimizes scope changes through upfront buy-in from analytical team, analytical team lead, and stakeholders and clients. Monitors and manages client expectations.

Leads and coordinates data collection, cleansing, and validation.  Broadens strategic vision for data

Leads development of complex statistical models and quantitative analyses. Demonstrates technical expertise in analytical or statistical methodologies and problem solving. Guides coworkers on processes for selecting methods and techniques.  Serves as a mentor and consultant for other functional teams. 

Identifies and translates analytical results into meaningful and insightful/actionable recommendations to influence business change.  Leads the development of effective presentations and documents that clearly communicate results that align with business issues and challenges.  Communicates complex information in a simple, clear, and concise way. Understands cross functional implementation issues and challenges.

Drives project milestones to completion.  Builds partnerships, defines accountability, and leads the activities which operationalize key findings.  Helps develop/architect tools, tests, and dashboards to enable implementation and automation of complex models, analyses, and subsequent insights. Supports testing, training, and development of new business practices. 

Supports training of statistical and other quantitative techniques, towards the end goal of delivering business impact.

Provides oversight and mentoring to employees’ professional development, but does not directly manage a team of analysts. Demonstrates Cox Core Competencies, particularly in championing innovative approaches and business change. Demonstrates leadership in the matrix environment.  Advances the field of analytics within Cox by developing new methods and championing change. 

What’s In It For You?

You do great work for us, so It’s only fair we offer you incentives that inspire you to live your best life.  

 You’ll be rewarded with highly competitive pay, plus other compensation perks you’ve come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, adoption assistance, pet insurance and more…)

We value our people. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox Communications strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Qualifications:

Minimum

 10 or more years of experience required developing and implementing analytical solutions in Finance, Marketing, Sales or Operations.

Requires expert knowledge and experience with analytical tools such as SAS, R, SPSS, Tableau, etc. as well as SQL and data manipulation. Excel and ppt.

Requires expert knowledge and experience in teamwork, communication, presentation, and time management skills to work effectively with teams throughout organization

Requires strong knowledge of Microsoft Office suite.

Preferred

BS/BA in quantitative field strongly desired (Statistics, Applied Mathematics, Computer Science, Economics, Analytics, etc). Advanced degree (MS/MA, PhD) in Statistics, Applied Mathematics, Economics or equivalent discipline highly desired. 

Implementing cross-functional analytical projects and solutions, including defining scope, timelines and milestones.

5+ years using SAS for modeling and analysis

Experience within telecom, consumer package goods, retail, financial services, or consulting

Econometric modeling and statistical, machine learning methodology and regression techniques

Marketing and/or Sales analytics including revenue/discounting analysis, customer survival and churn analysis, and business case/profitability analysis support

Operational analytics including application for Call Center, Technical Support, Collections and Customer Experience Analytics

Recognized contributor in professional field through original contributions to industry-recognized channels (i.e. publications, journals, speaking events, patents, receipt of awards).

Certification in CAP (Certified Analytics Professional) and/or SAS Foundation Certifications (Certified Base Programmer or Advanced Programmer) preferred

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.