At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

This position manages and directs [Dealer Services, Commercial Accounts, Customer

Support, TRA and/or Specialty] operations of the Auction, maintaining positive relationship

with all location customers, developing new business, and providing quality service. The

Manager leads a team of employees who work with Manheim customers and location

operational groups to ensure that the sale runs smoothly both operationally and

administratively. The position works closely with home office and field sales teams to ensure

that customer expectations are met or exceeded and promotes and educates customers on the

various products and services provided by Manheim.

Job Responsibilities:

Monitor & ensure that changes to vehicles are posted timely and accurately seeing to it that

vehicle records are maintained in compliance with contract requirements.

Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays.

Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.

Establish and maintain close working relationships and good rapport with all client-serving accounts (dealer, commercial, dealer, specialty, and TRA accounts).

Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers.

Work with the Operations Manager and provide appropriate account information to monitor consignor's vehicle inventory and to coordinate vehicle controls.

Provide progress reports to sales staff and other managers as necessary to increase business.

Sets an example of professionalism and sincere appreciation for the business relationships that have been established among the dealers and the auction.

Serves as the point person for resolution of customer issues at the location in partnership with Field and home office sales teams.

Supervise the preparation of pre- and post-sale reports as required by consignor, and ensure work is completed accurately and timely, charges are correctly posted, and records are maintained according to contract requirements.

Oversee TRA and Specialty functions ensuring positive customer relationships, focus on growth of business, successful sale execution, completion of quality repairs, and appropriate preparation of records for customer accounts.

Ensures that team represents the Dealer Sales Lane program at the location on sale days —promotes services such as Manheim Certified, assigns run numbers, reps vehicles on the block, works “IF” counter, “upsells” products and services, etc.

Provide schedule of sales line-up to Operations and Recon Managers for proper routing of vehicles, coordinating aged units.

Participate in trade shows representing the Auction and sharing information on Auction products and services.

Provide reports on budget, sales, and account activities.

Maintain and develop assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees, as necessary.

Plan, monitor and evaluate job performance, and conduct performance appraisals.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.

Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.

Enforce all company policies and procedures related to employee and customer conduct.

Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.

Perform other duties as assigned.

Qualifications:

Equivalent combination of education and work-related experience

BA/BS and with at least 10 years’ experience in a management/leadership role

Master’s Degree and with at least 8 years’ experience in a management/leadership role

Ph.D. and with at least 8 years’ experience in a management/leadership role

At least 14 years in a management/leadership role

Experience in the automobile industry or the auction business preferred.

Extensive experience building and maintaining internal and external client relationships through

effective consultative sales techniques and approaches.

Ability to foster productive and professional internal and external business relationships.

Effective communication and interaction skills.

Effective management, customer service, and organizational skills required.

Knowledge of contract and title regulations.

Valid driver's license and a safe driving record.

Good computer and software knowledge essential.

AS400 experience preferred.

Ability to sit, stand and walk for prolonged periods of time.

Vision abilities required include close, distance, color, and depth perception.

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.