Job Description:

The Role

Fidelity is embarking on a multi-year journey to establish an Enterprise product organization that will unify our Marketing & Communication Technology capabilities across Fidelity! We believe this unification in conjunction with investments in best of breed capabilities will transform Fidelity into a customer-backed, data-driven, digital-first and efficient Modern Marketer and Communicator.

As a key member of the Marketing & Communication Transformation COE, you will own and deliver thorough business analyses and research, contribute to the breakdown and synthesis of problems, and offer your perspectives as input into a broader business conversation. You will bring extensive business and solution design expertise combined with a passion for influencing and collaborating with others. You will partner with Fidelity leaders, across business lines, to both understand their business strategies and objectives and advising them on consistent practices and standards for Marketing & Communication Technology. You will work with architects and agile product teams to blend your extensive business knowledge and MarTech best practices into meaningful future state destination roadmaps along with prioritization of current state infrastructure investments.

Responsibilities

Facilitate cross-functional workshops with business and product teams to understand current and future state capability and organization opportunities

Develop and maintain key business architecture artifacts (e.g. capability models, org blueprints, value streams, reference architecture) and ensure alignment across business and technology teams

Improve the success of absorbing large scale transformational change by synthesizing findings and developing practical, actionable recommendations

Provide consulting services to business teams and technical teams by breaking down business goals into capability needs that translate to deliverables in product team backlogs, help validate business capabilities meet boarder business goals and roadmaps

The Expertise and Skills You Bring

5+ years' experience working on consulting teams to address business challenges for clients / business partners, or experience in an analytic role in the Marketing or Financial Services industry

Solid background in supporting major initiatives impacting companies top strategic goals & objectives

Ability to work with partners from business teams, product management, engineering, and analytics to help teams find answers and generate relevant insights

Strong sense of curiosity, research and problem-solving skills, including proven experience with breaking down problems and issue/option/resolution framing

Ability to provide perceptive business insights that is not obvious to others and leads to beneficial recommendations

Strong facilitation and use of various research techniques to uncover and investigate unmet needs and key pain points (e.g. group and 1:1 interviewing, Jobs To Be Done framework, journey mapping, heat mapping)

Outstanding organizational, communication, and relationship-building skills conducive to driving consensus across many levels of leadership

Strong attention to detail and comfort with ambiguity

Can-do attitude and eagerness to learn

Bachelor’s Degree or equivalent experience

Business Architecture or BPM certifications a plus

The Value You Deliver

This role participates on a team in support of solving Fidelity’s Marketing and Communications emerging initiatives across the Enterprise. Responsibilities include:

Collaborating work with various business units cross-Fidelity to find opportunities for innovation and growth

Conducting primary and secondary research and developing insights into actionable recommendations

Presenting opportunities to business and technology team that will drive our business forward in meaningful ways

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.