Job Description:

The Team

This role, reporting to the Director, Workplace Services, is responsible for developing and leading amenity programs for Fidelity associates. This important member of our team brings passion and enthusiasm to amenity programs that provide food and beverage services. The Senior Manager will develop and implement distinctive experiences that engage Fidelity associates across the globe, and drive a dynamic and omni-channel workplace environment. This role connects strategy and operational program management to deliver a program that differentiates Fidelity.

Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Our philosophy is customer-centric—everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas, including 13 North American and six international locations, four data centers and 200 retail investor centers.

The Expertise You Have

Bachelors Degree in Business, Hospitality, Marketing or other related subject / Master's Degree a plus

7+ years work experience in Marketing, Hospitality, Human Resources, Workplace Strategy

Strong analytical & project management skills, as well as capability to effectively navigate relationships with clear, eloquent communication

Flexibility and resourcefulness to take action in the face of ambiguity

Advanced skills with Excel and PowerPoint to translate sophisticated information into a simple story with graphics and visuals

The Skills You Bring

A consumer-first frame of mind with curiosity, passion and dedication to deliver against unmet needs

Innovative and creative problem-solving that brings differentiated strategy to life

Experience leading multiple vendors, contracts, roadmap alignment and relationship management

Strong critical thinking and problem solving skills, and are able to work within ambiguity

Confidence and ability to apply financial acuity and creativity to develop models that assess options

Ability to visually represent program options and socialize with key Business Partners

Experience crafting and managing project plans to successfully implement a strategy

Ability to independently prioritize work and tackle problems – and be comfortable seeking mentorship

Confirmed leadership of cross-functional teams and the ability to influence multidimensional partners

The Value You Deliver

Apply creative concepts to craft an outstanding and diverse amenity programming experience that aligns with business priorities, maps to the desired workplace experience, and excites associates

Deliver services that drive Fidelity forward and support both business and associate priorities

Conducting analysis to generate insights through financial analysis, scenario modeling, benchmarking, industry trend assessments – and applying these insights to develop a strategic plan

Develop analytical frameworks to support leadership decisions, and integrate program experience to project future outcomes

Partner with Workplace Services team members to implement programming that considers operational requirements and a consistent associate experience, including but not limited to dining services, fitness, wellbeing, perks, and corporate art

Other Requirements

Ability to be onsite at a Fidelity location up to 50% of the time

Ability to travel as needed

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.