oin us as a Advisor, IT Service Ops on our Virtustream Operational Command Center team in Utah/Remote to do the best work of your career and make a profound social impact.

What you’ll achieve

Advisor, IT Service Ops provides expertise to ensure holistic support, proactive monitoring, and overall health of multiple Cloud and Infrastructure based Services including IT applications, tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues with global, complex technical, business- and mission-critical environments. Is deemed a subject-matter expert in more than one technical discipline. Recognizes recurring problems and proactively works cross-functionally and inter-departmentally throughout Virtustream to recommend solutions and process improvements. Works with other IT and Engineering groups, vendors, and business units to lead, monitor and resolve system

You will:

• Troubleshoots complex, intricate technical problems to ensure optimal service levels; works on multiple incidents and/or projects simultaneously
•  Acts as a point of escalation in complex, critical instances and may delegate tasks to peers and others throughout internal organization
• Utilizes tools to verify and validate that proper thresholds and infrastructure/application information are represented and set appropriately
• Investigates major service interruptions and service interruption resolutions and may assist in ensuring future stability of infrastructure and data
• Communicates with cross-functional and inter-departmental teams, including executive and managerial audiences, to provide problem resolution updates

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Bachelors (Technical) and/or equivalent work experience
• Must be a US born citizen as you will work on federal systems

·Must be willing to work a night shift. 8 PM to 8 AM 3 nights one week and 4 nights the next

Desirable Requirements

• 4+ years of incident management resolution experience
• Great Communication skills. 
• Strong technical aptitude

Here’s our story; now tell us yours