We are leading solution providers to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping to realise benefits through technology-enabled Digital Transformation.

The Project Management function within Capita Secure Solutions & Services is responsible for the delivery of IT and business solutions toward new and existing customers within our strategic partnerships. 

The Senior Project Manager will ensure projects are delivered in accordance with company process / best practice, to agreed timeframe, specification and within budget whilst maintaining and improving the profit margin. The holder will ensure the customers’ business benefits are achieved and the customer is satisfied with the quality of the project delivered.

The role will also require supporting the development of processes and operating these to achieve the repeatable and efficient execution of projects across a variety of technologies.

Location - Home-Based Remote with flexibility to travel to other capita sites such as Chippenham / Portsmouth as and when required.

Due to the nature of this role successful applicant must be eligible to obtain SC Clearance/ NPPV3 checks

What you’ll be doing:

Working within the project management functional team, the holder will simultaneously deliver multiple Projects ranging in size, financials and complexity:

• Product Development – significant research and development (R&D) technology projects
• Product Delivery Projects – implementation and handover of new and existing products
• In-Life Projects – significant upgrade and technology refresh of existing, in service products
• Transition and Transformation Projects – external, service transition and business process re-engineering (BPR)
• Business Change Projects – internal, change and acquisition transition

The holder will be expected to have experience of at least three of the above and to be able to move between these groups, and potentially manage projects across groups, as business needs dictate.

The role will also require supporting the development of processes and operating these to achieve the repeatable and efficient execution of projects across a variety of technologies.

Autonomy levels

As a leadership role, the holder will be expected to take complete ownership and accountability for their projects.

Financial responsibility levels

Projects up to multi-million-pound value.

Staff management responsibilities

• Indirect, matrix management of a Project Team.

What we’re looking for:

The holder will be accountable for managing large strategic and/or multiple projects simultaneously, ensuring the successful delivery of projects ranging in size, financials and complexity.  The projects may be in a new or undefined business area, environment or technology and they are required to be delivered within timeframe, to agreed specification and within budget whilst maintaining and improving the profit margin. The holder will ensure the customers’ business benefits are achieved and the customer is totally satisfied with the quality of the project delivered.

Key accountabilities are:

Project Delivery - Work closely with the appointed Delivery Director

• Set the Goals and Objectives for the Project within a Project Initiation Document
• Creation and management of Project documentation including Quality, Change Management, Information Security and HS&E Plans
• Agree the overall project schedule of work including resource requirements
• Negotiate for allocation of appropriate resources from across the business
• Ensuring all work is properly scoped, planned, costed and risks / issues identified and resolved or mitigated in advance
• Ensuring all work is executed in a controlled manner, completed reliably within allocated timescales, systems are handed over to customers / support teams’ fault free and through life costs are minimised
• Manage internal and 3rd party resources on and off site so as to maximise their contribution, including external sub-contractors, providing appropriate support and guidance where necessary
• Allocate work packages and tasks to relevant individuals, supervise execution of work and managing issues to resolution
• Produce and maintain a risk and issue register with respect to delivery of the overall schedule; identify and track associated actions reporting to senior management where appropriate
• Management and mitigation of on-going risks and issues and production of contingency plans where necessary
• Produce and maintain register of lessons learned
• Responsible for timely production of project invoices
• Ensure successful project closure and handover

Project Reporting

• Produce, (and agree with the Delivery Director) accurate, reliable and timely monthly financial Operational Reports for each project
• Produce regular Project Progress Reports covering key work completed and upcoming, critical risks and issues and programme financial performance
• Provide data to support the Programme Dashboard
• Produce a closeout report for each project completed, in particular identifying lessons learned

Project Governance

• Ensure Project Gateway Reviews and key Project milestones are identified, planned and held effectively and in accordance with quality process to assure Project delivery
• Ensure key Engineering milestones are identified, planned and held effectively and in accordance with quality process to ensure Technical Solutions are in line with requirements
• Chair project Checkpoint/Progress Meetings, produce subsequent minutes and progress actions
• Attend and lead when required Project Board Meetings
• Support and contribution to Process Improvements and ensure all activities are performed in accordance with the relevant company processes and agreed project quality standards (e.g. Gated Reviews, ISO20000 Service Management), procedures and policies (e.g. Information Security, HS&E)

Stakeholder Management

• Act as a single point of contact for the project internally and externally
• Maintain strong relationships to manage key internal stakeholders
• Maintain strong relationships to manage complex external stakeholder structures, be they Customers, End Users, Partners, Suppliers or 3rd Parties

Incremental Business

• Seek opportunities and produce proposals for variation orders within the projects
• Support sales effort by providing Project Management expertise to bidding activities

Personal Specification

• PRINCE2 Practitioner. BTech or equivalent
• Demonstrable project management experience.  Experience must include financial control of project budgets (as below).
• Excellent MS Office Skills, including MS Project. Excellent literacy and numeracy skill. Business case proposal, delivery and measurement of business benefits
• Communication, Leadership, Customer Facing Skills, Influencing Skills, Negotiating Skills, Finance Appreciation, Problem Solving, Conflict Resolution, Presentation Skills

Desirable :

Project experience in a commercial scenario with experience of margin and markup.

MSP (Managing Successful Programmes) Practitioner

PMP, APM / PMI, ITIL. Degree or equivalent

Formal Risk Management, Earned Value Management, Process Improvement

About Capita Secure Solutions & Service

At Capita Secure Solutions and Services, we’re supporting public health and safety. We’re partnering with the Police, Justice System, Emergency Services, as well as infrastructure providers, to deliver secure, resilient and innovative solutions. We’re transforming control room operations by helping to dispatch 30,000 emergency responses every day and protecting the public and our police service with body worn video management. Join us and discover better ways to help emergency services to focus on what matters the most – protecting people.

What’s in it for you?

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme ...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.