Overview

Enterprise Holdings is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 9,500 fully staffed neighborhood and airport offices, including franchisee branches, in nearly 100 countries and territories.

Through this robust global network, we operate a fleet of nearly 1.7 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

As an Enterprise employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office.  #LI-REMOTE

Responsibilities

The Senior IT Product Administrator provides support for tactical activities related to the coordination, communication, and development of products that support business goals. This position attends technical analysis, design, and requirements gathering meetings to define product objectives, requirements, features, and measurement of success to meet business goals. The Product Administrator also assists with executing product strategy and developing competitive analysis.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must be committed to incorporating security into all decisions and daily job responsibilities.

3+ years of relevant experience as a Product Administrator (or equivalent support specialist role)

Must have proven experience in assessing and responding to user requests for product or service support; identify, recommend, present possible solutions, and communicate request statuses

Experience in escalating complex issues, as needed; follows established escalation procedures

Must have experience in logging, tracking, analyzing, and reporting on requests from end users

Required to resolve inquiries pertaining to the functional or work-flow operation of end-user products

Must have experience in providing subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction

Ability to use basic knowledge of professional concepts and company objectives to resolve simple to moderately complex issues in creative and effective ways

Must have general experience in preparation and delivery of informal presentations to small teams

Must have experience in the development and upkeep of documentation for internal support and/or training

Assist with task automation and process improvements, as directed

Must possess ability to maintain established service level agreements to meet customer expectations and quality standards

Preferred:

Experience with XML language

Experience with SOAP UI

Experience with Splunk

Backend data center experience: Odyssey, Account Maintenance, Locator, or Rating, (Specific for internal hires)

Rate and/or Contract data setup experience (Specific for internal hires)

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

Ability to perform application administrative functions, including implementing and/or managing end users’ requests

Ability to create and deliver formal presentations to large groups outside team and/or department

Experience in working on large, moderately complex assignments

Experience working with Jira, Sharepoint and Exchange