Overview

The Senior Director, Enterprise Service Management (ESM) is a Senior IT leader with a proven track record of leading teams to improve relationships, deliver, and support technology solutions. The job requires a transformational mindset with the ability to turn complex ideas and requirements into functional and technical solutions focused on an exceptional experience for stakeholders that business value. This role requires technical expertise in a complex technology environment with strong business acumen and a strategic solutioning mindset. Strong technology partner focused on delivering transformational business change in a fast-paced business environment that expects high quality delivery and continuous improvement.

This Senior Director will lead a high performing team that thinks “products” vs. “projects” and is highly customer and supplier focused. The role is both a proven Business Leader and a proven IT leader who possesses the ability to fully leverage new and existing technology platforms with a focus on meeting internal customers, external customers business objectives. 

Specialized Skills and Technologies

Knowledgeable on the ServiceNow platform Rome release or later: service delivery products, creator workflows, app engine, and integration hub

Evangelist on the use of the enterprise service management platform

Ability to support creating the overall roadmap and shapes demand for enterprise platform consumption 

Ability to ensure platform team alignment with the business strategy, roadmap, and platform governance policies 

Experience providing leadership of ServiceNow instances, the core platform team, and any escalations 

Ability to maximizes value by identifying additional business outcomes the platform allows 

Ability to preside over the technical governance board and participate in all governance components

Ability to preside over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy

Primary Responsibilities

Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions

Managing rolling three-year technology roadmaps and vision/strategy for each system and dataset ensuring adherence to a defined enterprise architecture and set of standards

Knows business process to allow IT to create new applications and make enhancements to existing applications required by the funds and third-party business at a high velocity

Translates business needs into effective and improved processes and/or technical solutions or services coordinating with associated technology partners both internally and externally

Implements a successful data sharing vision/strategy through strong leadership skills and business case development that ensures the realization of business-partner value

Monitors technology investment, risk, and opportunity while providing clear and consistent communication to Sr. IT leadership

Responsible for the delivery of required technology components on time and on budget

Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS

Minimum Qualifications

Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)

12+ years of business technology leadership/management role

Strong business acumen and experience is required

Strong track record of successful appointments in similar roles within IT

History of strong client support through technology management

Experience managing large technology teams

Successful track record with managing offshore/onshore resources

Agile Delivery Values

Openness – Team and stakeholders agree to be open about all work and challenges

Commitment – Personally commit to achieving the goals of the team

Respect – Respect your team members to be capable and independent

Courage – You have courage to do the right thing and work on tough problems

Focus – Everyone focus on the work in the sprint and the goal of the scrum team; rise and fall as a team

Physical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine

Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.