Overview

The Senior IT Analyst Hardware & Logistics Asset Management is responsible for ensuring technology solutions address business requirements and achieve the identified business outcomes.  The position has a combination of strong business acumen and the ability to communicate effectively in both technical and business language. This role will assist subject matter experts with gap analysis / process definition and system enhancements.  The focus is to build a solution and configure ITAM platform technologies by taking business requirements and configuring the systems to support the business requirements. With a focus on receiving process and accuracy on our end-user equipment as well as Datacenter equipment. This person will be working closely with Mobility, Infrastructure and Data Center teams. The person is also responsible for managing the disposal of assets via a managed service. They will coordinate the request and pick-up, ensuring that contractual SLAs are met.

They assist with educating the IT team on the goals of the business and assist with facilitating communication and alignment between functions and IT from the gathering of initial requirements to final implementation. This person may also manage process conformity, compliance, and is responsible for the development of business and technical process documentation and training materials for Hardware Asset Management life cycle. 

The ITAM Logistics Sr Analyst will support the day to day activities in support of Hardware Asset Management services for ETP and SGWS. The role will require coordination with the functions that support life-cycle management, including receiving and asset tagging as well as disposal and end-of-life activities for IT assets. 

Specialized Skills and Technologies

Familiar with IT Asset Management Technologies, ie Flexera configuration, developing reports and dashboards

Knowledge of Purchasing, ITSM and CMDB technologies

Primary Responsibilities

Establish and maintain relationships with team members within IT and across functional teams 

Configures, designs systems to meet business needs within ITAM platforms   

Interacts with processing teams, vendors, and other teams and systems integrated with systems platforms 

Coordinate Governance, Processes and Escalation Management

Ensure timely and accurate reconciliation of lifecycle data relating to hardware assets 

Work directly with Support Technicians to ensure effective and accurate information entry in the system 

This role will assist subject matter experts with gap analysis / process definition and system enhancements and will provide a high level of service for break-fix incidents and requests

Collect required information to develop work scope around solutions to attain customer requirements along with data expertise as required

Communicate systems and procedural changes to end users through excellent written and oral communications 

Develop business and technical process documentation and training materials 

Support and sometimes drive the definition of project requirements by identifying project milestones, phases, and elements; assist with project budget needs 

Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions as directed 

Minimum Qualifications

Bachelor’s Degree (Computer Science, Engineering, Finance, Business Analysis, Data Management, BI or related degree) 

Three (3)+ years of work experience in a business or technology role working closely with functions outside of IT understanding business processes and needs  

Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling and, to some extent, calculus

Understanding of IT processes and ability to translate and communicate technical concepts into business language

Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities

Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities

Excellent accuracy and attention to detail skills

Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departments

Preferred Qualifications

Master’s Degree 

Experience in systems development lifecycle models such Agile or other traditional project management principles 

IAITAM Certification, such as CHAMP or CITAM

Experience with ITSM or ITAM Hardware Solutions or Services within Data Center or End-user devices

Agile Delivery Values

Openness – Team and stakeholders agree to be open about all work and challenges 

Commitment – Personally commit to achieving the goals of the team 

Respect – Respect your team members to be capable and independent 

Courage – You have courage to do the right thing and work on tough problems 

Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team 

Physical Demands

Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine

Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.