Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

We need a versatile, enthusiastic designer who’ll play a vital role in ensuring all design work creates a cohesive Lloyds Banking Group experience. One that’s consistent for customers, while supporting colleagues.This role is in the Consumer Onboarding design team, where we focus on creating simple, personalised, end-to-end onboarding customer experiences on our mobile apps and websites across multiple brands.

Job Description

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Together we'll make it possible...

Who are the Retail Design Team?

We help drive the future vision of Lloyds Banking Group’s retail space, which is made up of many parts: 17 million active digital customers, 1,800 branches and 80 million phone calls yearly. We make sure all customers feel financially supported: in-branch, online or by phone.

Want to know more?

We’re looking for a versatile, enthusiastic designer who’ll play a vital role in ensuring all our design work creates a cohesive Lloyds Banking Group experience. One that’s consistent for customers, while supporting colleagues. As Interaction Designer you’ll be responsible for all interaction design elements, from design thinking through to deployment.

As Senior Interaction Designer You’ll be part of a cross-functional project team and responsible for all interaction design elements, from design thinking through to deployment.

Here’s where you’ll make a difference:

• You’ll work as part of a multidisciplinary team of designers, product owners and engineers, ensuring customer focus through everything they do.
• You’ll inject empathy and creativity into your work to ensure all design meets high standards of clarity, compassion and inclusion. You’ll develop deep empathy for people, understanding their needs, aspirations and challenges.
• You’ll also share knowledge and improve design methods as an active member of the Design community.

What do we need to see from applicants?

• Proven and demonstratable background at a senior level, experience in UX design for large scale projects.
• Advanced skills in competitor analysis, wireframing, journey mapping, prototyping, sketching.
• Experience of supporting user research activities.
• Proficiency with industry standard design and business tools such as Axure, InVision, Adobe CC, Sketch, Figma…
• The ability to manage key stakeholders from digital and non-digital backgrounds

What we like…

• Understand the user goals, mindset and the context for use.
• Understand and map out intuitive steps in processes, eg user flows.
• Structure information delivery throughout the journey, defining page types, design goals, etc.
• Create consistent design and interaction techniques across channels, eg component design.
• Proactively design with the customer’s needs.

Key attributes

Empathetic | Daring | Inquisitive | Problem-solving | Proactive customer advocate

What would you get in return?

With our breadth, reach and diversity, we provide excellent opportunities for career growth and development. You'll get plenty of support, and you’ll be surrounded by people who empower you to take the initiative, build relationships and make it happen. Together we can make a positive difference to our customers, our colleagues and our communities!

You'll also receive a package that includes:

• Discretionary bonus
• Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
• Private Medical Insurance
• Pension, where we'll give up to a max of 15%
• Share plans
• 30 days holiday (plus Public)

Interested in joining us? Apply today, we’d love to hear from you...

Location: Multiple - London or Manchester (Please only apply if you can work in these locations 2-3 days per week post-covid)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.