What you will do:

• To perform all aspects of the following services: Manual tracing, document collection with Informant/ Executor tracing, International and Forensic tracing.
• To accurately conduct trace research using a multitude of databases to pro-actively locate lost pensioners, shareholders, dormant bank account holders, beneficiaries, and unclaimed dividend recipients.
• To deal with inbound and outbound telephone calls / scripted letters to and from potential matches and third parties when required.
• Obtain documentation from relevant register offices (certificates and/or probates).
• Project Management: Scheduling projects submitted by BDMs and assignment of BAU projects to Poland and the UK agents with agreed timelines. On occasions providing assistance to the Senior Forensic Team Leader with maintaining the Forensic Resource / Project Planner.
• To liaise with the Team Leader(s) to ensure delegated projects are completed in accordance with scheduled timelines.
• Liaise with BDM’s / Clients regarding any potential project queries.
• Data checking of client data submitted (review & approve).
• Conduct peer reviews of other member’s research / results to ensure work is of the highest quality (< & > than 20 records) for both UK and Poland agents.
• To prepare management information for client reporting (spreadsheet) & written MI analysis when required.
• To prepare trend analysis for upselling of Tracing services and feedback of results to clients.
• To prepare case studies to assist with training of current and new agents.
• Training / providing assistance to any current or new agents.
• Action responses to potential complaints received.
• Adheres to all requisite standards, guidelines and initiatives as outlined by senior management and the business as a whole.
• To provide assistance to the Team Leader/s and Tracing Operations Manager in accordance with AOB: Other duties as commensurate with the role as agreed with the line manager.
• To be responsible for security of both the Company data and assets in line with the Capita Information Security.

What we want:

• Experience in a forensic tracing team
• Experience of data research and data analytics
• Able to assign and oversee work to an off-shore data processing team
• Audit controls
• Able to manage internal and external client relationships
• Assist with producing MI

About Capita Pensions Solutions

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

23 days holiday (rising to 27) with the opportunity to buy extra leave

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
 

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact nigel.cooper@capita.com

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.