Job description

Senior Engineer

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world.

Following extensive investment across our Technology and Digital domains, we are currently seeking an experienced Senior Engineer join HSBC Technology.

The Hybrid Integration Platform (HIP) is a framework of on-premises and cloud-based capabilities that enables execution, interoperability and secure integration of multi-cloud workloads.

The Senior Engineer will work within the Telecommunication Services - Global DDI team and will be a subject matter expert on at least one piece of Network topology.

The Senior Engineer is responsible for the provision and/or 2nd/3rd line design / support of DDI services on an international network utilising numerous DDI technologies. This can include both the development of new functions and facilities and the on-going systems support of live systems.

This may involve working as a Lead technical specialist on projects involved in planning, research, evaluation and design of network infrastructure.

Experience
 

• General experience in IT support
• A broad understanding of IT hardware, software, operations and networks
• Ability to work under pressure and deliver within limited timescales
• Strong interpersonal skills
• Good communication, both verbal and written
• Strong analytical skills to quickly assess situations, their impact and options for resolution.
• To be able to prioritise faults, estimate fix times.
• Good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer
• Ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.
• Excellent inter-personal skills including the ability to influence peer group good negotiation skills.
• Understand and interpret complex business and IT requirements
• Proven ability to prioritise competing demands for time and resources
• Have the ability to understand and interpret complex business and IT requirements and assess future

Requirements

The Senior Engineer  will have:
 

• Knowledge of HSBC systems desirable
• Overall understanding of Network services and the supporting infrastructure to be able to prioritise work load
• Good Understanding of  Network hardware and Software and general IT Support principles
• Have sufficient knowledge of ITID understanding policy, processes, procedures and systems deployed.
• In depth knowledge of best practice within a support environment.
• Practical experience with one or more of the following: DDI (DNS, DHCP and IP Address Management), QIP, Infoblox, efficientIP, runIP, Nokia AMS/AMM, F5 GTM / Big-IP DNS, SQL, Unix, Scripting (VBA, Python, Shell)
• Have excellent  knowledge of the project lifecycle.
• Excellent communications and interpersonal skills, including the capacity to articulate the case for IT investments and alternatives in the language of the business.
• Ability to work under pressure.
• Ability to find logical solutions to problems.
• A ‘common sense’ approach
• Proven ability to prioritise against competing demands.
• Ability to actively participate in Crisis response and recovery.
• Experience working within a large corporate / global technology environment
• A track record of being a ‘self starter’ and driving their own performance, development and learning
• Have a good understanding of strategic planning, including managing change, managing processes and business cases
• Be a subject matter expert on a major aspect of Network Infrastructure.

Working from Home on a Hybrid model with occasional travel to site either Sheffield or London

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.