Senior Technical Support Engineer

Dell Networking has been going through dramatic transformations in the last few years.  Dell has evolved far beyond the roots as only a campus LAN switching company.  With acquisitions from Force10 Networks and SonicWALL, Dell now has a comprehensive portfolio of datacenter and edge devices.  Dell Networking is seeking highly technical, qualified candidates for our backline networking escalation team.  In this role you will support our frontline call agents, onsite deployment engineers, and other escalation resources from our software, storage and server groups.  This role utilizes skills in troubleshooting, design, and project management on a daily basis.  Candidates must be willing to learn emerging technologies such as SDN, as we strive to be on the cutting edge of the datacenter.

Join us as a Senior Engineer on our Product Services team in Round Rock, TX or Edina, MN to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

• Design, configure, implement, and resolve complex multivendor (Dell, Cisco, Aruba, Extreme, Arista, Huawei, HP, Brocade, and/or Juniper) network solutions for specialized infrastructure systems including Core, Distribution, and Edge Components with consideration for performance, availability, maintenance, and growth

• Coach, mentor and provide guidance to frontline Engineers to help them improve their technical skills

• Provide technical assistance to help resolve issues relating to a variety of enterprise technologies including Virtualization, Converged Storage Solutions, Converged Server Solutions, and Database Solutions.

• Research and reproduce technical issues using enterprise data center lab resources

• Maintain and acquire advanced networking and enterprise technology certifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2-4 years of relevant experience or equivalent combination of education and work experience (Undergraduate degree or 2-4 years relevant experience)

• 2 years’ experience integrating and troubleshooting a  broad range of technologies including Servers, Storage and Networking in a datacenter environment

• Proven Mastery installing, configuring and troubleshooting Enterprise Class Networking hardware and protocols; Enterprise Wireless Networking: Packet capture analysis, Dell PCOS, FTOS, DNOS; Aruba OS; JUNOS; Cisco IOS/NXOS; Network Technology -  IPv6, OSPF, BGP, IGMP, PIM & RSTP/MSTP, MPLS, MPBGP, MPLS, VPLS, BGP/MPLS IPVPN, LACP. QOS, SNMP, RADIUS Config, HSRP/VRRP, IPSEC, iSCSI, VOIP, POE, Multicast/Unicast,  etc.

Desirable Requirements

• Supporting Expert Knowledge in at least two areas: VMWare, Linux OS; SAN Hardware and Software

• Network Attached Storage Software

• One or more professional level certifications

• Two or more associatelevel certifications

• Bachelor's degree

•