What you’ll be doing:

• Creating and delivering high impact, pan-Capita employee communication and engagement - with a particular focus on transformation and leadership
• Building strong rapport with key stakeholders in the wider business, including Chief Transformation Officer and Chief People Officer, allowing strong cross-functional partnering on key projects
• Ensuring robust processes and suite of support tools are in place in order to help leaders through a time of heightened change and transformation, in particular ensuring they have access to a consistent change narrative
• Leading Capita’s leadership listening initiative ‘Spark the Conversation’
• In partnership with Director of Employee Communications & Engagement, deliver leadership engagement activities such as leadership calls, briefings and conferences
• Leading CEO engagement calendar and activities to ensure high levels of visibility – pan-Capita
• Working closely with colleagues in Brand and Social Media to ensure that we maximise opportunities for campaigns that span across internal and external social channels
• Building strong rapport with Corporate Affairs colleagues in our divisions to ensure we drive outstanding employee communications that truly meet the needs of our diverse audience groups
• Ensuring that, across the Employee Communications and Engagement team, we have robust processes in place to measure, evaluate and report on the impact on our engagement activities in order to drive improvements
• Managing third parties, like design agencies and production companies, to ensure that they are delivering high impact, cost effective outputs on our behalf

What we’re looking for:

• Experience of leading employee communications and engagement initiatives in a large corporate environment
• Strong understanding of change management and employee engagement theory and implementation
• Ability to create, creative and high impact communications and engagement materials
• Experience managing third parties
• Confident in influencing and managing senior stakeholders in a complex matrix environment
• Ability to constructively challenge and balance input from multiple stakeholders
• Excellent strategy skills with the ability to see the ‘big picture’ and really understand Capita’s commercial environment, as well as the needs of our diverse audiences
• Excellent project management skills
• Strong collaborator and team player
• Able to deal with ambiguity and remain calm under pressure
• Experience in working directly to senior leaders
• Strong written and verbal communications skills
• Collaborative and keen to play a contributing role in creative discussions and processes
• Strong judgment and ability to consistently act in line with Capita’s values and behaviours, especially while under pressure

About Capita Corporate Affairs

Our Corporate Affairs Function is one of Capita’s central corporate functions and is protecting and enhancing Capita’s reputation for the future. We’re owning our Corporate narrative and creating consistent internal and external communications to engage with employees, media, politicians and more. Join us and discover better as you transform Capita’s Corporate image and help to build a stronger brand for tomorrow.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive