Overview

The Senior Director Field Engagement Operations is a Senior IT leader with a proven track record of leading teams to improve relationships, deliver, and support technology solutions. The job requires a transformational mindset with the ability to turn complex ideas and requirements into functional and technical solutions focused on an exceptional experience for stakeholders that business value. This role requires technical expertise in a complex technology environment with strong business acumen and a strategic solutioning mindset. Strong technology partner focused on delivering transformational business change in a fast-paced business environment that expects high quality delivery and continuous improvement.

This Senior Director will lead a high performing team that thinks “products” vs. “projects” and is highly customer and supplier focused. The role is both a proven Business Leader and a proven IT leader who possesses the ability to fully leverage new and existing technology platforms with a focus on meeting internal customers, external customers business objectives. 

Specialized Skills and Technologies

Experience in Manhattan WMI, conveyor systems/wave control systems, Omnitracs Roadnet/Mobilecast, artificial intelligence

In Supply Chain understanding of warehouse technologies, warehouse automation, out-bound and operations technology

Commercial technology platforms experience, Customer Relationship Management, B2B eCommerce, Mobile device order processing, Commercial planning, Goal management

Primary Responsibilities

Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions

Managing rolling three-year technology roadmaps and vision/strategy for each system and dataset ensuring adherence to a defined enterprise architecture and set of standards

Knows business process to allow IT to create new applications and make enhancements to existing applications required by the funds and third-party business at a high velocity

Translates business needs into effective and improved processes and/or technical solutions or services coordinating with associated technology partners both internally and externally

Implements a successful data sharing vision/strategy through strong leadership skills and business case development that ensures the realization of business-partner value

Monitors technology investment, risk, and opportunity while providing clear and consistent communication to Sr. IT leadership

Responsible for the delivery of required technology components on time and on budget

Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS

Minimum Qualifications

Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)

12+ years of business technology leadership/management role

Strong business acumen and experience is required

Strong track record of successful appointments in similar roles within IT

History of strong client support through technology management

Experience managing large technology teams

Successful track record with managing offshore/onshore resources

Preferred Qualifications

Master’s Degree

Proficient with Scrumban, XP, Kanban, Lean, and other Agile frameworks

Led systems development methodology and infrastructure project delivery

Manage program budget, risk, and issues

Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks

Experience in food and beverage, CPG or distribution industry

Agile Delivery Values

Openness – Team and stakeholders agree to be open about all work and challenges

Commitment – Personally commit to achieving the goals of the team

Respect – Respect your team members to be capable and independent

Courage – You have courage to do the right thing and work on tough problems

Focus – Everyone focus on the work in the sprint and the goal of the scrum team; rise and fall as a team

Physical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine

Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.