At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Senior Digital Commerce Manager

The Senior Digital Commerce Manager (Sr DCM), is the primary consultant for Digital commerce clients with activities including training, optimization, best practices & performance management.  They will work cross-functionally across Cox Automotive business units to maximize client performance and drive an increase of transactions of Digital commerce. The Sr. DCM will guide the client through change management and best practices to achieve the most successful outcome with the digital commerce platforms. The key KPIs for the role will be transaction volume, churn, client satisfaction, and utilization with all Cox Automotive software. They understand the retailer’s eCommerce strategy and will help them achieve it, along with setting new goals and executing against them for future success. 

WHAT YOU’LL DO

Here’s a look at the big asks we have for our next Senior Digital Commerce Manager:

Grow volume of transactions month over month by implementing successful marketing and process strategies.

Be responsible for the utilization of software, client satisfaction, and minimizing churn

Guide clients through change management for their store. These goals include things like new comp plans, new retailing staffing models, talent for staffing, establishing exchange policies, and having a successful online F&I presence.

Responsible for eCommerce client success by coaching them through transformation into an online retailer, including but not limited to standing up a digital sales process and storefront.

Build and maintain relationships within a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity.

Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals, and objectives in order to achieve results.

Build and develop strong working relationships with customers and all users at all levels from corporate sponsors to the teams completing eCommerce deal fulfillment (delivery and pickup)

Retain clients by engaging with performance reviews & strategy sessions through onsite visits and other meetings to make sure software is being optimized & new best practices followed.

Work with ‘at risk’ clients, determine an action plan to turn around, and retain the revenue and relationship.

Be the voice of the customer to product and strategy teams.

Close collaboration with performance managers from other BUs including a close working relationship with marketing experts to drive consumer volume.

Identifies key barriers and core problems with their client’s situations preventing them from meeting business objectives and solving them.

Help clients with their profitability through process/people recommendations.

Demonstrate responsiveness to clients and provide them guidance they need, not always what they ask for.

Ability to help clients with budgeting of product plus appraising cars sight unseen & establishing return/exchange policies.

Closely monitor system ‘red flags’/emergencies with clients and take immediate action.

60% Travel Expected. As a remote team member overnight travel will be expected to client sites and work events. 

Compensation:

Compensation includes a base salary of $98,621 – 116,025. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

WHAT’S IN IT FOR YOU?

As a dynamite Senior Digital Commerce Manager, you deserve success in your life as well, and at Cox, we define “success” as being a part of a company that gives you lots of opportunities and options.

First, we’ve created an exceptional salary package, plus additional incentives including highly sought-after yearly sales awards and recognition for our top salespeople.  We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.  

Looking for tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.

We believe in taking good care of our team, so you’ll also have access to benefits like an impressive base salary with an uncapped commission, 401(K) with company match, and quality healthcare & life insurance options.

Cox Automotive gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement, and more.

WHO YOU ARE

Qualifications:

At least 5 years experience in retail automotive management, specifically experience in the capacity of F&I, desking, sales manager (in lieu of that automotive experience, 7 years working directly with dealerships; preferably in an advisory or account management capacity.

Bachelor’s Degree in Business required plus 7 years relevant experience required or a total of 11 years relevant work experience without a degree.

Proficiency in using Salesforce (internally) and knowledge of other automotive CRM’s

Outstanding relationship management capabilities with strong communication and interpersonal skills

Data-driven decision maker with creative problem-solving skills

Ability to effectively work with all levels at the automotive dealership or dealer group

Ability to articulate/communicate in a way that retains audience engagement

Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption

Client focus and excellent customer service skills/approach

Highly motivated self-starter capable of working remotely independently as part of a remote based team

Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and being highly driven.

Desire to work in a highly collaborative atmosphere and be a strong relationship builder with other Cox Automotive BU’s

Preferred Qualifications:

Understanding of dealership profit centers and ways to maximize each one

Knowledge of titling and registration process

Ability to influence C-Suite executives on strategic and financial commitments

Ability and eagerness to learn complex technology and basic understanding of web-based systems

Willingness to mentor new and junior Digital Commerce Managers

Technically savvy and proficient in Microsoft Office suite and other technology solutions

Able to hold a compelling virtual meeting that drives positive outcomes for client and company

Strong public speaker and presentation skills

Join the Cox family of businesses and make your mark today!

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.