About the job

Summary

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 50 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Here in Chief Digital & Information Group Office (CDIO) we set the technology direction for HMRC and deliver the high-level design for all IT solutions.

We build and run HMRC IT services along with providing change and operational support and are increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, innovative facilities across the UK.

We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are establishing a team of outstanding people who will build and run these new and improved technology services.

This is an exciting time to join an organisation that probably doesn’t work how you’d envisage a government organisation would.

Job description

The Team

As part of CDIO Borders & Trade is responsible for developing, delivering, and supporting IT solutions which handle HMRC’s Customs, Excise and International Trade activities. This includes the analysis of business requirements and the design, build, test and live release of new projects, as well as the ongoing support.

We are proud of what we have achieved with responsibility for over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties and are at the heart of IT in HMRC’s strategies.

The Role

You will be responsible for underpinning good development processes including handling tools and testing environments, central code control, maintaining development standards and writing software that automates systems.

This will be an exciting area to work in as you will join us on our journey to migrate to Cloud based infrastructure and services.

As CDIO Borders and Trade move their services to the Cloud, you will be part of a team developing and supporting a new service/offering that will provide infrastructure deployment and management across a number of programs enabling HMRC to develop at pace.

You will work closely with other technical teams in developing and deploying code enabling the rapid delivery to live of new and enhanced solutions and their ongoing support and maintenance.

The role also provides the opportunity to lead a small team and you will provide people-care management for team members, including hiring, setting and monitoring of annual performance plans, mentoring and career development.

Responsibilities

• Help the team build and maintain deployment pipelines using CI/CD tools.

• Use coding languages or scripting methodologies to tackle a problem with a custom workflow.

• Handle, advance and resolve delivery impediments, risks, issues with key partners.

• Perform routine application maintenance to ensure the production environment runs efficiently. Develops maintenance requirements and procedures.

• Collaborate with others on the project to brainstorm about the best way to resolve a technological infrastructure, security, or development problem.

• Perform incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered.

• Mentoring team members and sharing technical knowledge and standard methodology.

• Improving knowledge management including documentation standards.

• Resolving conflict by demonstrating strong leadership and appropriate decision-making skills.

• Development of standards and processes for operations that proactively prevent problems from occurring.

The Ideal candidate

You will be a self-motivated individual that possesses excellent time management and interpersonal skills with a good sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.

You will already have a good understanding of the development lifecycle and software testing along with a detailed knowledge of information systems development processes and network.

Essential Criteria

You will already have experience and knowledge of

• DevOps tools like Jenkins, Artifactory, etc.

• Programming in one of these languages: Unix/Linux shell scripting, Perl, Python.

• Automation/configuration management using Ansible, Jenkins.

• Building and maintaining deployment pipelines using CI/CD tools.

• Containers based infrastructure such as Docker, virtualization and/or cloud technologies (Kubernetes, Google Cloud).

• Cloud Platforms (AWS, Azure) and virtualization Technologies.

• Using some or all the following DevOps tools/Languages, Git, Artifactory, Jenkins, Jira and Confluence.

• Presenting at all levels using excellent written and verbal skills.

Desirable Criteria

Ideally you will also have experience of:

• Elastic (ELK) Logging software.

• Planning and Project management.

• Risk and Organisational change.

• People management.