Overview of Group/Department Role within MS:

Do you want to be part of a team within Industry Solutions organization, driving the life cycle management, improvements, and governance of Azure subscriptions across Microsoft Customer and Partner Solutions (MCAPS), ensuring continuous security compliance, resulting in better customer and employee experiences?

Industry Solutions brings together Industry teams, solutions, Strategic Partnerships team, Commercial Software Engineering, Customer Transformation & Innovation, Leading Edge Delivery Teams and Enterprise Operations into a global team working together to accelerate Microsoft’s pivot to industry, enabling every company to be a digital business.

The Delivery Excellence Services (DES) group in the Business Excellence and Operations (BEO) organization within Enterprise Operations carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Industry Solutions Leadership for enabling Delivery Quality & Maturity.

This position is for DevOps Infrastructure Engineer within DES, for the One Commercial Azure Governance (OCAG) function that provides secure, standardized, managed environments and infrastructure services for delivery engagements across customer and internal projects, as well is responsible to provision,  manage and govern Azure subscriptions (25,000+) across MCAPS to a wide range of subscription needs, in alignment and adherence to org-wide secure controls and practices.

Responsibilities

Role & Responsibilities: -

• As a DevOps Infrastructure Engineer, you will be responsible to manage a range of Infrastructure Services encompassing Azure and other Cloud Subscriptions, catering to delivery project requirements across customer and internal, Line of Business applications, and organization role readiness.
• Lead and continuously improve, enhance, and adopt/build newer features/services/practices into the portfolio/catalog of services
• Drive continuous automation to supported portfolio of services
• Implement and adhere to recommended engineering practices in building high quality solution
• Run the portfolio of services in adherence to information security guidelines and practices, and in compliance to ISO standards
• Keep a good balance between tactical and strategic work, ensuring necessary maintenance / operational activities for the supported services
• Lead/participate in the delivery of complex infrastructure solutions through envisioning, technical design, development, and implementation
• Keep up to date in understanding and applying industry trends, PG practices, tools and solutions
• Actively collaborate with Stakeholders and Internal Business units to understand the requirements and deliver efficiently.
• Accountable for the reliability of cloud infrastructure services
• Deliver Features & Capabilities required by business, on time with expected quality
• Ensure value proposition and business impact for every product/project/service is documented and measurable
• Provide actionable insights and recommendations to the domains on the supported services, enabling governance processes and dashboards
• Ensure proactive customer/user communication, interaction, and resolution
• Be proactive in advisory guidance, facilitation or evangelization on DevOps services or its adoption as well actively contribute to enabling project delivery teams on DevOps practices, tools, or techniques
• Drive customer obsession through high satisfaction and experience and in ensuring customer feedback is captured and actioned upon by partnering with Project Managers and other stakeholders to build plans and remediate 100% of the constructive feedback
• Gather and evangelize customer success stories
• Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.
• Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.
• Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences
• Focus on driving for results and persevere despite difficulties or setbacks

Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

Knowledge, Skills and Experience

• Hands-on experience on Azure Services, Networking and Cloud-based technologies
• Hands on experience on Azure Security Center, Policy, and Management Group.
• Hands on experiences on Log Analytics
• Hands on experience on Infrastructure as Code and SRE practices
• Hands on experience and success in architecting and designing solutions
• Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
• Must have a proven record of managing and executing work through large vendor teams and outsourced partners
• Ability to lead and drive large scale change within an organization
• Ability to read, interpret and/or develop technical specifications, diagrams, and infrastructure blueprint
• Ability to understand and analyze issues independently and use judgment to make decisions to run services optimally and/or restore services quickly in the event of a failure
• Is experienced on ITSM (Service and Incident Management)
• Understanding of ISO requirements and documentations preferred
• Strong problem solving & troubleshooting skills
• Experience in effective global communication skills, impact, and influence across a diverse set of stakeholders
• DevOps and Azure certifications are a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.