At Microsoft, we’re building a culture based on learning: We want to know what our customers want and what’s going to make their work and lives better. That’s where you come in. We’re looking for a Senior Design Researcher who’s driven by empathy for customers, and the need to know how to serve them better. And we need you right now, because we’re building one of the fastest-growing, highest-impact technologies in the world today.     

The Cloud + AI Group is seeking a motivated, creative researcher who’s obsessed with understanding customers and excited about the cloud. You’ll work closely with an interdisciplinary team to deliver the next generation of experiences for Microsoft Azure. You should have experience with a broad array of research methods and activities. As your product team creates new features, you’ll help them make decisions based on data and user perspectives. You bring your skills to your fellow collaborators with optimism, a retractable ego, and an open mind.   

In our team, we believe in the power of inclusion, diversity of ideas, work / life balance, and the joy of solving challenging problems. We help large enterprises use Azure however and wherever they need it: in the cloud, on the edge, all at huge scale. We strive for a collaborative culture where everyone can flourish and innovate, including in our own approaches to the ever-changing global climate.   

Join us, and you’ll be a part of a passionate community of UX professionals, working on one of the most exciting and fastest growing products at Microsoft! 

Apply now!  

We’re a fast-growing team and we want people who bring all kinds of experience to the table. If our list of qualifications doesn’t quite match yours, don’t let that discourage you. Apply anyway! We want talented, passionate designers to help point the way to the future of computing. If that’s you, let’s go.  #CloudExperiencesStudio

Responsibilities

You have strong research skills and have a large toolkit of research practices and methods.  You know how to deliver meaningful insights for a specific product, and how those insights can apply to other contexts.  You are detail-oriented and thorough, but flexible enough to work within time and product constraints. Most importantly, you’re a passionate advocate for our customers throughout the development process and can prove how good user experience leads to business value.

Qualifications

Required Qualifications: 

• At least 5 years of experience conducting user research, preferably in the technology industry.   
• Proven record of having an impact on products with research activities.   
• Advanced degree in psychology, Human-Computer Interactions, human factors (HF engineering OR HF psychology), industrial engineering, or a related field.  
• Experience with a broad range of research methodologies (usability studies, interviews, site visits, surveys, user modeling, card sorting, etc.).   

Skills:

• Experience generating research plans. 
• Ability to define and track user experience metrics. 
• Coordinating work on multiple products/releases. 
• Ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways.  
• Strong oral and written communication skills.  
• Ability to work within tight timelines and with excellent project management skills. 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.  

Additional Details:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.