Dell Digital Analytics and Data Science organization is hiring a senior data analyst to be part of the Digital Services Analytics team, which is focused on delivering targeted insights, analytical solutions, and AI-powered capabilities to drive the optimization and engineering development roadmaps of Dell Technology Services applications. The team also supports ongoing run-the-business usage of the applications.

The team needs individuals with extensive analytic knowledge to deliver high value, actionable insights and recommendations to optimize the user experiences. This includes analyses focused on application speed, stability, adoption, and user behaviors. Such work includes data ingestion, data munging, statistical analysis, data modelling, model evaluation, and model deployment. Effective outputs require simple user friendly synthesis of information, including actionable insights, analytical solutions, and AI-powered products. 

We are looking for a candidate who has a solid background in analytics, demonstrates proven abilities to be innovative and creative, and is an effective collaborator and communicator enabling influence. The person will be responsible for operating within a dynamic, fast-paced, scalable & agile IT development environment, which faces both internal and external customers.

Join us as a Senior Data Analyst on our Digital Services Analytics team in the US to do the best work of your career and make a profound social impact.

What you’ll achieve
This is a senior data analyst role in Digital Services Analytics space. You will be responsible for delivering analytical insights to provide actionable recommendations to influence Online Support (ie. “dell.com/support” and “Dell Community”) product development and to optimize user experience by considering the speed, stability, and user behaviors of the website. You will work with data engineers, data scientists, architects, application product owners, software developers, UX designers, and business partners to build AI/ML solutions to improve Online Support’s CSAT (Customer Satisfaction), TTI (Time to Interact), and case deflection rate.

You will:
• Lead cross-functional engagements to define problem statements, establish KPIs, collect/process data, build analytical models, evaluate models, develop self-service analytics solutions, and make/present actionable recommendations to leaders
• Build AI/ML prototypes for Online Support and work with AI Product team to deploy AI/ML products
• Develop, manage, and deliver on analytics roadmap for Online Support, while always identifying new opportunities and prioritization recommendations
• Design strategic data science projects and break complex problems into smaller actionable tasks
• Establish relationship with key stakeholders and leverages teamwork or cross-functional collaboration to influence the optimization of Online Support and to accelerate issue fixes

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: