REQUIREMENTS

• You have 4 to 8 years of experience.
• You have at least 3 years of experience as a CSM in the B2B SaaS industry.
• You have a proven experience in handling large accounts with multiple users and stakeholders.
• You are familiar with CS key metrics (NPS, CSAT, churn, retention, expansion) and tools.
• Ideally, you have an experience in the Martech industry.

ABOUT YOU

• Client-obsessed: you believe clients are at the heart of every organization. You collect feedback regularly and make client needs a priority in every business goal.
• Good communicator: you have strong interpersonal skills and excellent oral and written communication skills.
• Structured and organized: you are able to express yourself clearly and concisely, and can handle multiple projects at once.
• Creative: Ability to consistently propose out-of-the-box ideas that bring value to customers and generate brand loyalty.

WHAT WE OFFER

• An opportunity to join a fast-growing scale-up!
• Competitive salary + bonus scaled to your experience.
• 25 days of PTO.
• 401k plan with full matching for 3% full and half matching for an additional 2% (available after 6 months at PlayPlay).
• Medical, Vision, and Dental Insurance Plans (covered 100% for you and 50% for dependents).
• Travel to our Paris HQ and enjoy a visit "à la Française!"