Senior Customer Success Manager

Senior Customer Success Manager

Job Overview

Location
Boston, Massachusetts
Job Type
Full Time Job
Job ID
122210
Date Posted
6 months ago
Recruiter
Fiaon
Job Views
170

Job Description

What if you were in charge of the success of Toucan Toco’s projects with our client?

YOUR MISSION & PROJETS

Day to day :

  • You run various projects for our clients: You define, and help framing the client needs. You animate workshops, design & configure the tool, ensure good coordination with our internal teams, as well as with the clients
  • You manipulate data : You integrate the data of your client into Toucan Toco’s application
  • You contribute to the constant improvement of the tool & unite/create cohesion around the product
  • You help building the US delivery team by creating workflows and contributing to the continuous improvement of our methods
  • You contribute to Toucan Toco’s expansion : Training partners & clients, leading international projects, engaging with your US & French team, etc.
  • You manage your own portfolio of clients: You will be responsible for your own accounts on the long term, ensuring their satisfaction and growth, creating upsell and client retention

BENEFITS FOR YOU

  • Perfect timing to make a place for yourself in a growing organization with proven product-market-fit, strong traction and solid customer base
  • You will collaborate with a team of software developers, designers, sales and consultants
  • You’re autonomous, your initiatives are greatly encouraged
  • You set up a trendy product that makes data sexy, and you help improve its features by being in a privileged position between our clients and the product team.
  • You have an essential influence in the success of a SaaS software

Job ID: 122210

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