Do you want to come to work with a smile and leave with one as well? In between those smiles, your day is comprised of connecting with others across the world, full of stimulating discussions, and making impactful contributions.

If this is how you see your career, Colgate is the place to be! Our trustworthy household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. As the brand with the highest household presence in the world, we transcend physical boundaries. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, fosters experimentation, and promotes authenticity which has contributed to our enduring success. If you are passionate about working for a company that lives by their values, then give your career a reason to smile...every single day.

The Experience

In today’s dynamic retail environment, it is an exciting time to be a part of the Customer Development team at Colgate. Our highly energetic and focused team is dedicated to driving growth for Colgate Palmolive and for our customers in this ever-changing landscape. What role will you play as a member of the team? 

As the Sr Customer Development Manager / Team Manager, you will have directional responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and executing a strategic plan to ensure you reach maximum volume, profitability and customer service. You'll develop plans to deliver designated account strategies and champion a demeanor with your colleagues to build solutions where everyone wins and efficiency of investments increase. You will establish high-level relationships with assigned customers and actively follow up to ensure the maximum effectiveness of promotional programs. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights. You will direct the efforts of a team.

Key Responsibilities:

Lead the translation of top-down customer targets into long-term bottom-up customer plans, incorporating customers' objectives and creating joint, "win-win" customer plans while managing the P&L

Develop customer investment strategy, consistent with Retail Environment strategy, brand strategy, and Shopper Insights

Develop 3 Year Customer Growth plans and Joint Business plans that leverage customer and shopper insights to grow the Category and our Brands within it 

Conduct detailed analysis of business trends in each account to include brand share, pricing, promotion levels, and retail environment development.

Ensure post-evaluation of promotions supporting with qualitative commentary, communicating results to the commercial team, and using the results of promotion evaluations to refine customer tactics.

Leverage consumer insights associated with strong Colgate product equities to drive incremental growth.

Provide substantial input in translating bottom-up brand plans into Customer/CPG targets

Provide CPG/Customer Insights into the development of commercial guidelines and category/brand strategies and targets.

Responsible for instituting ROI mindset among the entire team to ensure focus on maximizing the productivity of investments

Oversee the execution of 5P strategy implementation within established commercial guidelines.

May manage the Agency Manager, who will partner with a  third party (Agency) to engage with a specific customer to achieve share, volume and financial objectives through effective execution of Colgate strategies and collaboration with the Agency

Who are you

You connect the dots- You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer Marketing strategies that incorporate consumer insights, and have an awareness of competitor activity to build promotional strategies.

You are a collaborator- In this role, you’ll establish partnerships with multiple parties including internal cross-functional teams, brokers, and the customer retail team. These relationships thrive on mutual trust and integrity to achieve results and execute against strategy and goals.

You lead- You take the lead by influencing the agenda through collaboration, negotiation and thought leadership.

You are an innovator- You will look for opportunities to improve and seek creative solutions. Your ability to adapt and adjust the strategy with the customer, revisit objectives and gain insights from pre and post evaluation and return on investment analyses to ultimately incorporate learning into the strategic direction is essential.

You are curious- It’s important to understand business trends in each account through fact-based analysis to include brand share, pricing, promotion levels, and trade class development along with understanding the efficiency of different investment levers. You’re curious about what works and what does not so that we can work together to refine customer tactics.

What you'll need

B.A./B.S. Degree and appropriate work experience

At least 10 years of Customer Development experience

Previous experience in national account management

Experience working with Syndicated Services (e.g. IRI, Nielsen, etc.)

Prior people management experience of 3 to 5 years

Desire to relocate for future career progression (New York) 

MBA preferred, but not required