Flexible location. This role can be based in Munich or London

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. This includes the Delivery Service Partner (DSP) program. Amazon is growing its network of DSPs who own and operate successful package delivery businesses.

We are looking for an experienced Senior Communications Manager to lead our Amazon-to-DSP communications strategy for our flagship digital community platform. In this role, you will work closely with the Amazon Global Communities team to identify and action on feedback from our DSPs in EU, craft timely and thoughtful responses that address DSP challenges, develop forward-looking scenario plans to address known issues, and build an executive communications strategy for key program leaders. Additionally, this individual will lead urgent and critical communications for our DSP program, working closely with our best-in-class EU DSP communications team.


You will need strong communication with issues management experience and excellent writing skills to clearly communicate complicated scenarios. You are known for being highly-organized, process-driven and can juggle multiple projects at once. You must enjoy a fast-paced, deadline-oriented environment and thrive in ambiguity. This role will also frequently engage with a variety of stakeholders from program, product and technology teams across Last Mile to senior leadership, and your ability to earn trust and influence others is critical to your success. Ultimately, you are a relentless advocate for the DSP community and insist on the highest standards for improving their experience working with Amazon. Proficiency in German and English is critical.

Core Responsibilities:
· Manage complex, fast-moving, and unexpected communications challenges with high judgment and professionalism
· Translate complex messaging into simple and easy-to-understand content
· Work effectively under tight deadlines to prioritize and manage multiple situations simultaneously
· Write, develop, and manage approvals of Amazon-to-DSP communications in a strategy and timely way that earns trust with stakeholders
· Manage executive communications on the platform

BASIC QUALIFICATIONS

· Completed Bachelor’s/Master's degree in Communications, Public Relations, Journalism or a related fields
· Fluency in both German and English
· Solid experience of communications, PR or related
· Experience with issues management, available to sometimes handle after-hours issues

PREFERRED QUALIFICATIONS

· Experience with managing issues and crisis situations for major retailer, package delivery brand, or manufacturing/plant/warehouse facility
· Highly developed and polished written communication skills
· Experience gaining alignment with cross-functional teams
· Skill in developing creative, effective approaches to difficult communications challenges
· Strong sense of brand voice
· Ability to thrive in a fast-paced and deadline-oriented environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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