Overview

The Senior Cloud Support Engineer/ SRE is responsible for developing and enhancing in-house software applications or extensions by coding with a technical language to meet business requirements and business objectives. This can includes taking technical specifications and developing an application or integration of data between applications, testing, as well as, completing the appropriate technical documentation. The developer will use best practices in software development and adhere to SGWS development standards, as well as, focus on quality and innovation. The developer may also be responsible for delivering support to end users in the organization for specific code, including troubleshooting code.

Specialized Skills and Technologies

• Experience in cloud services such as Azure/AWS, including hands-on experience supporting cloud applications ensuring availability, scalability and performance
• Ability to automate systems through programming languages like (Go/Python), shell scripting, Java/C++
• Ability to triage issues in the application deployed in Unix/Linux, Docker Containers or any other cloud native services
• Hand-on experience in log and application performance monitoring solutions like Splunk, ELK, Dynatrace, New Relic and Data dog etc.
• Ability to automate cloud infrastructure provisioning using terraform/ Cloud Formation and understand network layers and protocols, DNS, Load balancer etc.

Primary Responsibilities

• Serve in a team leader capacity with large-scale Application Development projects / programs
• Drive technical validity of solution
• Coordinate issues resolution activities with varied stakeholders
• Drive the development of business and technical process documentation and training materials
• Review entire problem logs, identify recurring problems, and complete steps for long-term resolution
• Provide coaching and development to more junior Application Developers
• Coordinate the work of 3rd party development teams
• Participate in Agile teams
• Drive Behavior-Driven-Design (BDD) process
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor’s Degree or a combination of work experience and education
• Seven (5)+ years in an application development or comparable experience
• Experience developing and supporting production applications including limited experience coordinating and leading development teams/projects
• Experience working in large complex technology projects including those with offshore teams
• Strong team player with ability to work with multiple stakeholders across a variety of functions as well as able to work independently
• Excellence in communicating and presenting complex information to technical and nontechnical stakeholders
• Strong analytical, mathematic, and problem-solving skills
• Ability to develop and manage an action plan including strong attention to detail
• Ability to demonstrate the Agile delivery values of Openness, Commitment, Respect, Courage, and Focus

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges
• Commitment – Personally commit to achieving the goals of the team
• Respect – Respect your team members to be capable and independent
• Courage – You have courage to do the right thing and work on tough problems
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team; rise and fall as a team

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.