Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious individual to join our team as a Senior Client Implementation Manager, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The GCB4 Senior Client Implementation Manager role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board new and existing clients across multiple sectors.

The role is to achieve and realise new business for the HSBC Group by pro-actively managing the on-boarding and implementation of Global Liquidity and Cash Management solutions for major Global, pan-European and UK Clients.

In this role, you will:

• Lead, develop and coach a team of Implementation Managers
• Project manage (at a team level and on an individual basis for select deals) implementation of GLCM solutions for Corporate and FI clients, working closely with key internal stakeholders (e.g. Coverage, Sales, Service, Product, Operations)
• Drive progress and timelines of projects to achieve optimal ‘time to revenue’ for the bank and to meet client expectations from a delivery standpoint
• Be up to date on product and technical developments to implement the most appropriate customer solution
• Engage with and build close working relationships with European and global colleagues in order to facilitate a seamless implementation process
• Act an as escalation point for clients and internal stakeholders
• Be accountable for effectively managing any risks and issues
• Identify and introduce process improvements to enhance team efficiency and improve the overall client experience

Requirements

To be successful in the role, you should meet the following requirements:

• Experience in leading a team, in a fast paced environment
• Past working experience in a relevant role i.e. Client Implementation Manager is desirable but not essential
• Availability to undertake the travel required for this role i.e. domestic and occasional overseas travel
• Relevant product knowledge including GLCM products and services is desirable but not essential
• Experience working in relevant environment/s, i.e. Global Liquidity and Cash Management, Global Banking and Markets is desirable but not essential
• Role relevant qualifications, i.e. CertICM, Prince2 is desirable but not essential
• Experience of using relevant software packages, i.e. Excel, Microsoft is desirable but not essential
• Previous experience of building effective customer relationships and delivering excellent customer satisfaction

You’ll achieve more when you join HSBC. 

https://mycareer.hsbc.com/external

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.