Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious individual to join our team as a Senior Client Implementation Manager, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The GCB4 Senior Client Implementation Manager role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board new and existing clients across multiple sectors.

The role is to achieve and realise new business for the HSBC Group by pro-actively managing the on-boarding and implementation of Global Liquidity and Cash Management solutions for major Global, pan-European and UK Clients.

In this role, you will:

• Lead, develop and coach a team of Implementation Managers
• Project manage (at a team level and on an individual basis for select deals) implementation of GLCM solutions for Corporate and FI clients, working closely with key internal stakeholders (e.g. Coverage, Sales, Service, Product, Operations)
• Drive progress and timelines of projects to achieve optimal ‘time to revenue’ for the bank and to meet client expectations from a delivery standpoint
• Be up to date on product and technical developments to implement the most appropriate customer solution
• Engage with and build close working relationships with European and global colleagues in order to facilitate a seamless implementation process
• Act an as escalation point for clients and internal stakeholders
• Be accountable for effectively managing any risks and issues
• Identify and introduce process improvements to enhance team efficiency and improve the overall client experience

Requirements

To be successful in the role, you should meet the following requirements:

• Experience in leading a team, in a fast paced environment
• Past working experience in a relevant role i.e. Client Implementation Manager is desirable but not essential
• Availability to undertake the travel required for this role i.e. domestic and occasional overseas travel
• Relevant product knowledge including GLCM products and services is desirable but not essential
• Experience working in relevant environment/s, i.e. Global Liquidity and Cash Management, Global Banking and Markets is desirable but not essential
• Role relevant qualifications, i.e. CertICM, Prince2 is desirable but not essential
• Experience of using relevant software packages, i.e. Excel, Microsoft is desirable but not essential
• Previous experience of building effective customer relationships and delivering excellent customer satisfaction

You’ll achieve more when you join HSBC.