Senior Claims Assessor

Cheltenham / Home Based

Salary dependent on experience

Job title:

Senior Claims Assessor

Job Description:

We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

We are growing and we therefore have an exciting opportunity for a Senior Claims Assessor to join us.

Here at Capita we provide Claim Assessment and Underwriting Services for several well-known insurers. Quite simply we love what we do and if you are a Senior Claims Assessor with a passion for pro-active claim management and a real desire to support vulnerable customers, to make a difference when they need it most, we would love to hear from you.

This is a full-time permanent position and home working can be considered.

What you’ll be doing:

• Providing high quality claims assessment for a variety of new and existing insurers, proactively identifying and obtaining all information necessary to validate each claim and setting clear management plans
• Investigating claims for Waiver of Premium, Income Protection and Terminal/Critical Illness benefits and other products that may be specific to a client account
• Delivering an accurate, efficient and high-quality service in line with the Capita Life and Pensions service level agreements
• Providing thorough and robust justifications of decisions and liaise appropriately with colleagues, reassurers and Clients to ensure a fair and correct outcome
• Building and maintaining strong relationships with all customers, colleagues, reassurers, client company contacts and third parties such as Chief Medical Officers
• Offering professional and empathetic communication to our claimants throughout the assessment journey. Communication throughout the process is regular, timely and clearly documented to manage the claimant’s expectations, adhering to treating customers fairly
• Supporting our pro-active approach to claim management by use of the telephone wherever appropriate to establish the circumstances of a claim, clarify information, triage and manage the expectations of the claimant

Your experience will include:

• A broad experience in assessing and managing IP claims as detailed above
• Extensive Medical Claims Assessment experience at a Senior level
• Excellent communication skills with a proven record of successful case management over the telephone
• Current knowledge of the protection market
• Ability to interpret and work to multiple Claim Philosophies
• Sound commercial awareness
• Strong decision making and innovative problem-solving skills
• Proven ability to build strong working relationships with colleagues, clients, reinsurers and 3rd party providers
• Solid understanding of current legislation and best practice in relation to claim handling

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. 

 What’s in it for you?

• A competitive basic salary.
• 23 days holiday (rising to 27) with the opportunity to buy extra leave 
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. 

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.