Role Title: Senior Channels Strategy Manager

Business: Retail Banking and Wealth Management

New or Existing Role: Replacement

Grade: GCB4

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our team as Senior Channels Strategy Manager working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

You will be a  key member of the Group Customer Channels team, reporting to the Head of Business Management & Strategy, GCC with responsibility for Customer Channels strategy.  The primary focus is on definition, adaptation and execution of a coherent Customer Channels strategy, which joins up across Customer Channels and aligns to the Digital Strategy. 

To be successful you will collaboratively develop the strategy involving multiple stakeholders (Channels, Propositions, Markets, and Functions).  Using a hypothesis-led and data driven approach, the individual will use external and internal insights to identify and inform the strategic choices we must make.  The role holder will be responsible ensuring the required support / buy-in to the strategy and appropriate approvals for the strategy.  They will also be responsible for monitoring the execution and delivery of strategic commitments, including those that are globally consistent and those that allow for variations in different markets.

You will develop trusted relationships with Channel Heads, Market stakeholders and WPB Channel Heads in-country.  They will leverage global teams and market talent to input to the strategy and drive execution of the strategy.   

You will be responsible for evolving the strategy over time and assessing impacts on the strategy following changes in the external environment and internally within HSBC.  They will also be responsible for establishing success criteria for the strategy and measuring the achievement of those criteria.  The individual will be enthusiastic and capable to work in a fast paced, dynamic team and is able to operate at different levels of seniority depending on the task involved.

In this role, you will:

• Execute a coherent Customer Channels strategy
• Utilise hypotheses and data to inform key decisions relating to the strategic choices that will define the strategy
• Provide Customer Channels input into the annual WPB Strategic Business Outlook
• Ensure alignment between the Strategic Business Outlook and Country Strategic Plans, AOP and Order Book submissions
• Evolve the strategy over time and assessing impacts on the strategy following changes in the external environment and internally within HSBC

Qualifications

To be successful in the role, you should meet the following requirements:

• Have the ability to set clear strategic direction, aligned with Markets, Propositions, Channels and Functions
• Demonstrate strong leadership / social skills
• Have a proven track record of growing sales, reducing costs and improving customer service
• Have the ability to drive change and innovation with respect to costs, venue and service
• Understand how to navigate the matrix and drive integration opportunities
• Have a strong understanding of culture and experience positively driving culture

You’ll achieve more when you join HSBC. 

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As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Field

 : Asset and Wealth Management

Primary Location

 : Europe-United Kingdom-Greater London-London

Schedule

 : Full-time 

 : 

Job Posting

 : 29-Sep-2021, 21:45:13 

Unposting Date

 : 04-Aug-2022, 04:29:00