Job Description:

The Role

As a member of the Digital Planning squad, you will collaborate with your team and our business partners to reinvent the digital financial planning experience by defining problems, conducting research and/or analysis, and developing a solution that supports our digital offering. Fidelity Personal Investing’s goal is to help millions of Americans invest towards their goals, develop a coordinated financial plan, and feel protected in times of need. #CSB

In the role, you will be:

Identifying the needs and problems of our customers

Keeping a pulse on emerging financial services, financial planning tools, technology, user experience and social trends.

Leading conceptualization, development, and execution of new strategies, focused on quantifying and presenting the value that Fidelity’s digital offerings provide

Driving and supporting key aspects of the strategy and digital product development life cycle including business case development, business requirements, and crafting and implementing end-to-end digital experiences

Working with both internal and external partners to optimize customer experiences

The Expertise and Skills You Bring

Strong analysis skills and ability work with multiple partners

Experience building innovative digital experiences

Data focused approach to articulating client needs in the design of products and solutions

Implementing, measuring, and applying metrics to support rapid test and learn

Ability to build credibility and trust with a diverse set of partners and understand how to influence without authority

Ability to think broadly about both digital experiences, as well as how unique elements fit in an end-to-end experience

Dedication to cross-functional collaboration in agile, client-centric, fast paced environments

Bachelor’s or equivalent with 5 (+) years of experience

The Team

The Young Customer Product Area was stood up to lead the enterprise strategy to attract and retain our next generation of customers. It is a global team that is supported by multiple business units. The team is responsible for determining the young product strategy, supporting partners outside the product area who are launching work for this segment of customers and working alongside our marketing partners around go to market strategy. Within this product area, we will also be developing, ideating, and building products. Our goal is to develop a customer-centric ecosystem that will enable us to increase speed to market, while in parallel continuing to deliver simple, but fresh digital experiences

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.