Job Description:

As a Senior Business Analyst in Customer Solutions Chapter, you will work within the Fidelity Workplace Investing Agile Model. Senior Business Analysts are tasked with eliciting and capturing story acceptance criteria, developing, and completing business acceptance test plan, test strategy and implementing solutions to address business needs of medium to high complexity. Key attributes that make up a successful Business Analyst are highly motivated, “self-starters” with a sense of ownership, driven to succeed. Knowledge of call center applications is preferred but not required. You are successful working individually as well as within a team structure.

You will be a key member of the Person Master Data Management squad within the MDM Platforms working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals.

The squads work on the central initiative to migrate all of WI’s capability to manage the indicative data of WI participants and related parties from the current legacy mainframe platform, IDB, to the cloud in the form of the Person MDM. This multi-year effort not only covers the migration of mastering indicative data to a new platform but also working with all the WI and Fidelity consumers of this data, ensuring they all move to the new platform as their source of the truth as well.

Expertise

Demonstrated knowledge (5+ years) of business analyst techniques, for example: benchmarking, business rules analysis, risk analysis and user stories, user acceptance testing and product documentation.

Agile mentality: experience with Jira, Confluence, Mural, or similar Agile backlog management tool preferred

Bachelor’s degree preferred

CSM/CSPO Certification desirable

Skills you Bring

Enjoy solving problems and able to resolve issues through strong mediation skills

Outstanding listening, verbal, and written communication skills

Proven analytical, critical thinking and problem-solving skills

Capable of facilitating a workshop, or speaking publicly to a broad audience

Shown ability to write clear, concise product documentation and communications

Facilitating and aligning across multiple teams, BU, squads, business partners

Value you Deliver

Lead discovery for Feature/Epic Definition to prioritize Epics

Ensure Epic/Story artifacts (i.e., use cases and supporting documentation) are updated and available for story execution

Write stories and facilitate story grooming/refinement sessions to ensure they meet the Definition of Ready

Lead collaboration with key Business, IT, Legal, Compliance & Risk partners to define product features and supervise trends

Establish client meetings to include demos of sprint work and impact analysis results (User Experience Design, Legal, Outside business partners)

Lead organizational readiness and Deployment activities throughout each release

Communicate issues and client feedback to the Squad Leader in a clear, concise, and timely manner

Participate and /or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives

Provide constructive feedback for future operational improvements

Identify business requirements, document improvement opportunities, share with Scrum Team and at BA Forums

Collaborate strategically with the QA team on QA test plan reviews and provides assistance and mentorship to QA with story requirements / acceptance criteria clarifications

Perform End to End Business Acceptance Testing in Acceptance Region and ensure the traceability of test cases.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.