Job Description:

As a Senior Business Analyst, you will work within the WI Agile framework as a member of the Customer Solutions Chapter. You will be a key member of the WI Digital Standards team within the Digital Governance Product Area working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals. Key attributes that make up a successful Business Analyst are; highly motivated, “self-starters” with a sense of ownership, driven to succeed.

The Workplace Digital Governance team is being established to ensure customer consistency across all benefits products. Senior Business Analysts are tasked with eliciting and assembling story acceptance criteria, developing and carrying out business acceptance test plans, test strategy and implementing solutions to address business needs of medium to high complexity. You will support NetBenefits and PSW governance mechanisms through vision, standards and adherence alignment. As a Senior Business Analyst on the Digital Standards team, you will lead guidelines and mechanism documentation, iterate and provide ongoing improvements to processes as needed, and set up and facilitate experience design reviews to ensure adherence. You will also help assess and track mechanism efficiency, speed and scale.

The Senior Business Analyst will play a key role in ensuring that the mechanisms put in place are followed by providing consultation to business partners, proactively identifying content that requires review, and reviewing content and driving the next action.

Expertise you have

Ability to prioritize iterative product releases leading to a successful customer experience

Demonstrated knowledge of business analyst techniques, for example: benchmarking, business rules analysis, risk analysis and user stories, user acceptance testing and product documentation. 

Bachelor’s degree preferred

Agile mentality; experience with Jira or similar Agile backlog management tool preferred

Proficient in MS Word, Excel and PowerPoint

Skills you bring

Enjoy solving problems and able to resolve conflicts through strong mediation skills

Outstanding listening, verbal, and written communication skills

Analytical, critical thinking and problem-solving skills

Capable of facilitating a workshop, or speaking publicly to a broad audience

Ability to write clear, concise product documentation and communications 

Facilitating and coordinating across multiple teams, BU, squads, business partners

Ability to adjust to changing circumstances quickly and professionally

Strong time management and organizational skills with the ability to balance multiple priorities

Excellent critical thinking, analytical and problem-solving skills

Ability to clearly articulate product vision and features

Customer obsessed with a dedication to delivering frequent, high business value features

Negotiation, influencing and enterprise navigation capabilities

Strong consulting orientation with a consistent track record of establishing relationships within teams, business units and across key partner groups

Facilitation and presentation skills with the ability to run meetings and document outcomes appropriately

Values you Deliver

Lead discovery for Feature/Epic Definition to prioritize Epics  and ensure Epic/Story artifacts (i.e. use cases and supporting documentation) are updated and available for story execution

Write stories and facilitate story grooming/refinement sessions to ensure they meet the Definition of Ready 

Lead collaboration with key Business, IT, Legal, Compliance & Risk partners to define product features and monitor trends

Establish meetings to include demos of sprint deliverables and impact analysis results (User Experience Design, Legal, Outside business groups)

Communicate issues and client feedback to the Squad Leader in a clear, concise and timely manner 

Participate in the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives; keep up to date with Agile/Scrum standard methodologies and new trends

Provide constructive feedback for future process improvements

Identify business requirements, document improvement opportunities, share with Scrum Team and at BA Forums

Collaborate strategically with the QA team on QA test plan reviews and provides assistance and mentorship to QA with story requirements / acceptance criteria clarifications

Understand Workplace Investing business and organizational structures

Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.