Job Description:

The Role

As a Senior Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology team to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment!

The Team

The Business Analyst (BA) is part of the Fidelity Health Solutions’ Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in health care applications from inception to delivery. Your squad will focus on enhancing the participant digital experience for health benefits enrollment and management using the NetBenefits website and data served from the HOBS health benefits administration platform.

The Expertise and Skills You Bring

Bachelor’s degree or equivalent

5+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with demonstrable ability to work across multiple multi-functional teams

Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development

Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.

Solid grasp of the architecture and deployment needed to support web development is preferred

Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool.

Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus

Skilled at translating business vision into defined and prioritized user stories for team’s backlog

Ability to understand complex customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team

Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features

Look for opportunities to innovate and take thoughtful risks to get work done better and faster

Excellent listening, communication (verbal and written), and presentation skills

You effectively and regularly lead, facilitate, and drive individuals and group meetings to common goals

You are highly organized and have a strong ability to prioritize and work under tight deadlines

Skilled at building relationships, fostering strong teams, and influencing others

You are a self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependencies

Strong desire to learn and develop additional skills and expertise over time, as well as drive process improvement

You have excellent business judgement and maintain confidentiality of all data

Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors

You enjoy and have expertise in web design, customer journey mapping, and/or site analytics.

Familiarity with health benefits eligibility, enrollment, and related terminology is a plus!

The Value You Deliver

Working in a Scrum Agile environment to deliver software

Leading and conducting business analyses to formulate and make recommendations

Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications

Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.)

Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle.

Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication

Prioritize multiple initiatives and business analysis tasks at the same time.

Working across business and technology functions to provide streamlined, digital experiences to drive servicing efficiency and customer satisfaction.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.