The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The role of Senior Auditor, Flight Operations Quality Management (FOQM) is to work with the Horizon Flight Operations stakeholders including pilots, flight attendants, and dispatch to independently and objectively assess internal controls governing operational and safety processes. This role will be key in developing standardized dashboards, real time analysis of flight operations data, audit reporting and development of actionable plans to resolve audit findings in order to drive operational excellence. This individual contributor role is responsible for performing internal audits and assisting in the implementation of processes and procedures that will eliminate or control non-compliance to an acceptable level for Horizon Air (QX).

Key Duties

• Act as a subject matter expert in auditing and safety assurance requirements for Flight Operations, Dispatch, and Inflight.

• With minimal direction from leadership, exercises considerable judgement to make decisions and performs departmental self-audits/investigations to ensure compliance with all applicable regulatory and company requirements.

• Develops reports of self-audit & investigation activities; conducts audit out-briefs with divisional stakeholders and provides expertise to assist in the creation and implementation of management action plans in accordance with regulatory and company requirements.

• Actively manages findings and management action plans to ensure resolution occurs in a timely manner.

• Supports external reviews of company operating divisions by supporting both business and aviation-specific projects such as: regulatory agency audits, Department of Defense (DOD) surveys, International Air Transport Association (IATA) and Operational Safety Audit (IOSA).

• Utilizes subject matter expertise to process Pilot Irregularity Reports (PIRs) and communicates identified trends to Flight Operations stakeholders in an efficient and timely manner.

• Integral in the development and tracking of department operational performance against Key Performance Indicators (KPIs) & goals; report trends to Company stakeholders.

• Collaborates with cross-divisional stakeholders to design and implement a variety of research, analysis and dashboard projects to monitor the compliance health of Flight Operations/Dispatch/Inflight.

• Develops business acumen in the Operation to advance department analytics and reporting processes.

• Performs a variety of functions specific to the integrity, quality, and management of flight operations data.

• Performs other duties as assigned.

Job-Specific Experience, Education & Skills

Required

• 4 years of experience in commercial aviation industry or equivalent experience within a highly regulated industry

• Bachelor of Science or a Bachelor of Arts degree preferably in Math, Science, Business, Aeronautics or other technical discipline, or an additional two years of experience in lieu of this degree.

• Formal auditing training received through previous employment or accredited organization (e.g. ASQ)

• Proficient with Microsoft Windows, Office and related software tools

• Strong analytical and critical thinking skills

• Good interpersonal skills

• Ability to communicate clearly and concisely, both orally and in writing

• Ability to execute multiple, high priority tasks

• Travel requirement: Occasional

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• Experience using data analysis and database tools such as EtQ, Tableau, SQL Server Reporting Services, Microsoft Access, FileMaker Pro, or PowerBI

• Certified Quality Auditor (CQA) or Six Sigma green belt or higher

• Experience with the AAG Safety Management System (SMS) with emphasis on the Safety Risk Management (SRM) and Safety Assurance (SA) components of the program.

• Working knowledge and understanding of FAA regulatory environment and FARs

• 2 years of experience in Business Intelligence, analytics, research, or operations

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

• Competitive total rewards package

• Medical, dental and vision benefits

• 401k match program

• Monthly incentive pay plan

• Annual incentive pay plan

• Generous paid time off

• Travel privileges on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 1/7/2022
Employment Type Full-Time
FLSA Status Exempt
Regular/Temporary Regular
Requisition ID 2021-7117
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify Â® employer, where required by law.