Tech Infrastructure Manager

The Tech Infrastructure Manager supervises professional level employees and manages the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines.

Key Responsibilities and Duties

• Supervises team members responsible for the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems.
• Approves automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.
• Identifies and monitors best practices for technology architecture, while providing expert advice on core infrastructure initiatives.
• Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required.
• Publishes metrics to qualify and quantify configuration success, and ensures that configuration practices are in compliance with standards.
• Ensures successful delivery on all project and operational commitments, including quality and timeliness metrics.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.
• Develops team members through reasonable, effective performance development plans, technical training opportunities and stretch work assignments.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8PL