What you’ll be doing:  

• Support the delivery of senior support to end users. 

• Leading the resolution of complex support issues, including investigation into code and infrastructure defects. 

• Liaise with development teams, both internal and 3rd party, to resolve system issues. 

• Working with project teams to own and achieve technical deliverables. 

• Managing critical incident responses internally with Senior Management teams and relevant stakeholders.

• Managing critical incident responses internally with Senior Management teams and relevant stakeholders. 

What we’re looking for: 

• 2nd Ã¢â‚¬â€œ 3rd Line Support Engineer Support Experience  
• Knowledge of agile development principles. 
• Knowledge of the Incident Response management process, including broad understanding of ITIL 
• Strong analytical skills with the ability to learn new information quickly 
• Excellent organizational and prioritizing skills 
• Ability to cope with high pressure situations 
• Strong technical knowledge, including hardware, infrastructure, software, applications. 
• To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to the business 

Security Watchdog 

At Security Watchdog, we’re keeping society safe. We’re creating smarter screening and vetting solutions for clients and candidates across the globe. We’ve helped the world’s largest building society to have confidence in their employees and the Centre for the Protection of National Infrastructure to create a consistent screening process across 63 countries. Our teams are helping businesses to manage risk and save time and money. Join us and discover better as you shape the future of screening. 

What’s in it for you? 

• A competitive basic salary  

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave 

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice 

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology 

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

You’ll get the chance to follow your chosen career path anywhere in Capita. 

You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. 

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

To view our Covid-19 and process adjustments information, please visit the Capita Careers site. 

Equal Opportunities 

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.