Job description

Senior Analyst – Fraud Decisioning & Insights, Lending & First Party Fraud

UK Fraud focuses on the specific financial fraud threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day to day management of fraud across the business, ensuring that our fraud detection systems are fully optimised to direct fraud against the HSBC UK or its customers.

Where fraud occurs, the Decisioning and Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design team.

The responsibilities of the holder will include:

• Perform in-depth analysis of fraud patterns then develop and implement enhanced strategies within our fraud detection systems across one of the three core fraud typologies i.e. Card, Payments or Lending /First Party fraud
• Ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in time with appetite
• Assist with the management of flash fraud attacks
• Interpret and manipulate large data sets to extract trends and identify issues and risk
• Undertake detailed root cause analysis to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner and the Fraud Control Design team to ensure that any required changes can be developed and implemented
• Work closely with the operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud

Requirements

The role holder will ideally have:

• Proven ability of working within an existing Fraud Management, Fraud Operations or Fraud Analytics function
• Detailed knowledge of payment and/or account opening processes is critical
• Experience of working with Fraud Detection systems such as SAS EFM, Falcon, Biocatch, Hunter and Threatmatrix is critical
• Knowledge of using, calibrating and optimising fraud detection tools would be an advantage
• Relevant work experience in Data Science, Statistics, Mathematics or any other quantitative discipline would be an advantage
• Relevant work experience in undertaking detailed root cause analysis into loss events would be an advantage

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local  law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.