We are reinventing our business for the modern retail world. Our Strategy area for the Partnership will ensure that all of our customer data and insights are used to define where we’ll play, how we’ll win and what we prioritise to ensure that the strategic direction of our business is clear and unambiguous. We are looking for Several Senior Analysts who can work across teams, is self motivated and strives for continuous improvement.

What's the role about?

The core of this role is to help the Partnership make insight-driven, better informed, customer-centric decisions. In order to do this, you will need to work closely with teams across the Partnership, getting close to their world; hearing their problems and spotting the opportunities to improve things through a better understanding of the customer. You will use your analytical mindset and knowledge of the customer to improve the speed and quality of decision making.

In light of the current situation, this role will temporarily involve a mixture of working from home as well as in the office environment. Therefore it’s key that you have access to a suitable working environment if at home, away from any distractions and your own secure wifi connection.

Why do our insight people love working for us?

As part of the insight team you will be at the heart of the Partnership. You will be working within a wider Insight team with almost 100 bright, driven and energetic professionals pulling in one direction to support this unique business through analytics, data science and research. Your positive, can-do attitude will fit right in!

What will you be doing?

You will be working with teams from across the business, including product, trading and marketing to help understand what their business challenges are. This role has a CRM focus so having this experience would be beneficial. With this knowledge you will come up with actionable customer-focussed insights to help them address these challenges, presenting these findings to the teams to help them formulate successful solutions. You will work with a variety of tools, such as Google BigQuery, Sheets, Excel, Google Data Studio, and more. Existing knowledge of these will be helpful in the role.

What you'll have

• Relevant qualification and/or extensive analytically-based experience using customer and transactional databases
• Experience of synthesising complex and ambiguous information in order to drive actionable insight brought to life through communication and visualisation
• Experience of coding in SQL. Also experience of SAS, R, Big Query or other programming or statistical languages

What else you could bring?

• Commercial acumen e.g. online or shop trading, business consulting
• An innate curiosity about how customers engage with, and shop, retail
• Technical skill, knowledge and experience in the use of Big Data, data visualisation, data manipulation and enterprise reporting techniques and tools

Please note:

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging.