Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling, and communicating both online and offline orders. A bridge between sales and other operational functions, we use our expertise to evaluate and implement improvements to sales programs and processes

Join us as a Senior Analyst on our Sales Operations team in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve

As Sales Operations Analyst you will be responsible for maximizing efficiencies for Dell`s largest Customers/Opportunities, driving the Deal registration and SKU creation processes. You will work with sales, marketing, distributors, vendors, and cross-functional operation partners  

You Will:

• Provides Mailbox support and builds customer specific SKUs for Large Opportunities

• Liaises between the Distributors/Vendors and sales organization.

• Provides support by managing and or reporting on order fulfillment operations for large accounts.

• Focuses on delivering a positive experience to our internal customer or partner.

• Facilitates product and sales information flow.

• Drives sales operations process improvements.

• Serves as interface for order status and handles order escalation and SKU management.

• May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.

• Provides pre-sales and/or post-sales operational support for the Federal Government Sales Team.

• Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.

• Act as a liaison between Dell PM’s, Dell sales, PLM’s, and external distributors and / or vendors to resolve order status, fulfillment, and delivery inquiries.

• Coordinate training, communication, and information dissemination to our sales force and cross-functional organizations across all relationship sales segments.

Essential Requirements:

• Typically requires 2+ years of related experience with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience

• Ability to ensure all sales escalations are driven to resolve.

• Ability to work cross functionally to accomplish operational requirements is a must.

• Scope projects to ensure that they fall in line with operational criterion for support.

• Obtains and analyzes data to complete business pertinent data analysis as required.

Desirable Requirements

• Ability to map out processes and create work instructions.

• Strong verbal and written communication skills are required to coordinate with sales teams and various cross-functional organizations.

• Understanding of Dell US Federal Government business would be a plus

• Prior Knowledge of Dell applications, i.e., DOMS, DPS, YODA, HARMONY, D3, GFX, SPOT Module

• Experience working with sales or in support of different business units.

• Uses judgment to balance and make tradeoffs on multiple priorities and makes recommendations to management around priority setting/planning.