We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Business Operations Senior Advisor on our Business Support team in Remote TX to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Business Operations Senior Advisor, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to maximize opportunities and improve business processes.

You will:

• Serve as Global CCO Queue Strategy Lead for queue consolidation, optimizing queue structure, Dynamic routing & BRE execution. (Project McLaren)
• Be our Point Contact from CCO for Global Tech Strategy & tools, CRM, and telecom channel changes.
• Serve as Technical lead for CCO on UTAs other testing on any Global Telecom, Infrastructure, or other technology changes.
• Coordinates with IT, GIM and GCC team on Schedule maintenance, changes or Incidents that has impact to Global CSG support business.
• Coordinates with CCO leadership and Business Tech Support for Business Continuity Plan readiness
• Work with business users to define and investigate problems, conducting studies to create alternative business solutions that meet current and future environments
• Interpret findings and identify business opportunities to deliver values through Knowledge Management at the program and business unit levels
• Design, develop, implement and maintain solutions, coordinate projects and work with extended teams

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 8–12 years of related experience
• Advanced knowledge of Knowledge Management applications and tools; such as Advocate
• Advanced experience with change management
• Ability to work across geographies and network remotely
• Advanced project management skills

Desirable Requirements

• Bachelor’s degree
• Experience facilitating large groups

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.