The Amazon Marketplace UK team is looking for a talented, customer-obsessed Senior Account and Project Manager to help shape the future of our 3rd party marketplace. This role offers the opportunity to drive success for some of the most influential Sellers in the Hardlines product family, and to drive large scale, high visibility projects across a variety of internal teams.

The ideal candidate will be highly organized and have a demonstrated track record of successful account management and project management, juggling multiple projects with competing deadlines, and using data to identify and prioritize opportunities. They are a customer obsessed self-starter with a passion for independent, creative problem-solving. They are analytical, enthusiastic, self-motivated, detail-oriented, and have strong writing skills with the ability to handle ambiguity, influence employees at multiple levels of the organization, and lead doc creation for senior stakeholders. They can understand a business/process from multiple perspectives (Selling Partner, Customer, Retail, Brand, and Compliance) and can propose solutions which balance/align the needs of all stakeholders.

The Senior Account and Project Manager will have several key responsibilities within the 3rd party Marketplace side of the business, including:
• Selling Partner management: Identify and lead new Seller partnerships, manage some of Amazon’s most influential Selling Partners to meet and exceed their business objectives and enhance overall Seller Experience by using anecdotes and data to a drive a continuously improving self-service Seller Experience.
• Complex Project management: Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Hardlines. Partner with tech and central teams to introduce new products and services to Selling Partners and drive automation and scale

The successful Senior Account and Project Manager must:
• Manage strategic selling partner relationships – with senior stakeholder engagement (internal and external)
• Create business plans for new opportunities and develop and execute project plans for the launch of new features, and initiatives
• Develop a complete understanding of Selling Partner and end-customer needs and use that knowledge to influence roadmaps and priorities
• Co-ordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines for high visibility projects
• Bring innovative ideas to the table, and drive stakeholder teams to support them, in order to find better ways of accomplishing our objectives.

BASIC QUALIFICATIONS

Basic qualifications:
• Bachelor’s degree
• A strong background in account, category, programme or product management, along with strong business experience
•Strong track record of prioritising competing actions, and communicating their status to stakeholders
• Excellent analytical and data-mining aptitude, coupled with strong Microsoft Excel skills
• Ability to create innovative new programs that generate results
• Strong verbal and written communication skills
• Proven track record collaborating/earning trust with challenging internal and external partners
• Ability to thrive in a fast-paced environment, with shifting and ambiguous problems
• Ability to think both strategically and tactically with strong attention to detail

PREFERRED QUALIFICATIONS

Preferred qualifications:
• MBA or related Master’s degree
• Experience in consulting, marketplace e-commerce, and/or retail/consumer products industries
• Have delivered results with a strong resilient entrepreneurial spirit