The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business.  We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company.  With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

Join us as a Security Operations and Fusion Center Manager on our Global Security Operations team located in Austin, TX to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Fusion Center Manager, you will oversee assigned shift operations with primary accountabilities focused on the intake, analysis, escalation, management, and subsequent reporting of global threat and risk data that intersects with Dell’s interests.  You will provide frontline responsibility for incident management, triage, and initiation of crisis communications while also collaborating with other Fusion Center embedded analysts, technicians, operators, contractors and supervisors with operational tasks.

You will:

• Monitor and evaluate information generated from multiple Fusion Center (FC) systems, databases, tool sets, and other data sources    
• Provide direction on, and be responsible for, critical decision-making during FC critical incidents prior to Crisis Management plan initiation (e.g. Enterprise Resiliency) in accordance with FC policies, procedures, and work instructions
• Identify, analyze, and report all incidents that could potentially have risk to Dell sites or assets
• Research, examine, prepare and deliver various intelligence threat briefings, including but not limited to, daily briefs and situational reporting (SITREP)
• Conduct research, assess current situation, and be decisive on whether a situation presents a risk to company assets based on available information
• Notify SRO leadership, as well as associates and other stakeholders, that may be impacted by risks or threats within defined service level agreements

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Experience with and understanding of various software platforms used in security operations center environments (i.e. geospatial intelligence mapping, mass notification, critical event management workflow, social media monitoring, etc.)
• Excellent communication and interpersonal skills with a focus on customer service
• Exceptional problem solving and critical thinking skills with ability to set priorities in a high-paced environment, multi-task, take initiative, and exercise sound judgement while handling incidents
• Comfortable working under stressful situations
• Must be willing to work onsite in our Austin facility as well as weekends and holidays, flexible and rotating shifts as required

Desired Requirements

• Bachelor’s degree in a related field, or equivalent professional experience in a Security Operations/Fusion Center/Intelligence Center, or similar role
• 5+ years related work experience in security, law enforcement, military, emergency management operations or similar field
• Previous experience working as an intelligence analyst for a US government agency, law enforcement, military, or private-sector operations/emergency dispatch center is strongly preferred