Job Purpose

We currently have an opportunity to come and contribute to this unique World Heritage Site Visitor Attraction throughout our busiest time of the year at Trevor Basin Visitor Centre, Pontcysyllte Aqueduct. Working across multiple areas including but not limited to; retail and events, you will be the friendly face of the Canal & River Trust, providing excellent customer service to visitors, ensuring they leave with the experience having exceeded their expectations.

You must have the ability to work flexibly & confidently between multiple areas across the business, working on a rota to meet the business demands.

2 days per week (6.5 hours per day) working weekends and annual leave cover from 21st May 2022 – 18th September 2022.

Knowledge, Skills/Qualifications & Experience

The successful candidates will provide all customers with the highest standards of service. Communication, going that extra mile every time and initiative are key to being successful in this role

Skills, knowledge & experience: 

Key accountabilities:

Provide excellent service to all Canal & River Trust customers at our visitor attractions working in retail or generally at the site, ensuring people have an enjoyable visit and that the site is presented to a high standard. Assist in a variety of tasks and at specific events, provide backup to office-based functions if required.

Ensure that services provided make use of the most up to date information and follow the relevant safety procedures or work to the required standards of hygiene or use. Deal with customers face to face or by phone to expected standards of courtesy and care.

Be knowledgeable of the Trust and Trust activities, the local attraction and wider network. Be an ambassador for the Trust

Maintain high standards of cleanliness and safety within the site. Participate in regular checking and maintenance of equipment to ensure fitness for purpose, note and reports defects and incidents to self and third parties following Trust procedures.

Take payments for goods and services following required procedures. Receive and store cash and other means of payment, maintaining records of payments received; and processing documentation accurately and to required time standards.

Monitor stock levels within retail and catering environments, rotating stock as required. Present and display goods/ food offering effectively to maximise sales.

Work with volunteers and new employees being a role model/ mentor for them to assist the person acquiring the necessary understanding of the role requirements and that volunteers enjoy their experience with the Trust.

Always display the Trust values and behaviours

Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

Responsible daytime key holder to include responsibilities of cashing up and securing the building.

 Knowledge, Skills & Experience:

Maths and English GCSE

Customer Service training qualification – Welcome Host or equivalent is desirable.

Some experience in a customer facing role within a leisure, customer service, hospitality, or direct sales environment.

Literate in the use of computers, internet.

Competency based training for specific tasks/ roles/ use of equipment

Confident dealing with people

Ability to speak Welsh is desirable.

To Apply: click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk

What We Offer

This is a fixed term contract during our busy visitor summer season.  Full Time Equivalent salary of £19,468 will be prorated for your fixed term period. In addition to your pro-rated annual salary, we can offer you a short term experience working within a vibrant and exciting team whose goal is to support our national team to deliver a wonderful and memorable customer experience.

We offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits.  Further details on our benefits can be found here. 

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

Find out more about the work we do and opportunities we have on our website:https://canalrivertrust.org.uk/about-us