Are you interested in supporting the LEGO Consumer & Shopper department in delivering impactful engagement with their consumers?

Our mission in Consumer and Shopper Engagement (CSE) is: to be the champions of consumers and guardians of the LEGO Group’s Play Promise. Our vision is to innovate the future of service, deepen consumer engagement and be a reason why people choose the LEGO Brand. We are a distributed team with contact centres in the UK, Germany, USA and Singapore supporting over 4 million customer engagements per year across multiple channels.

You will be part of a team of Community Engagers who are responsible for actively engaging with our fans around the world through multiple channels across the LEGO Connected Eco-System and beyond. The team is based in multiple locations.

You will be a key part in ensuring that we achieve our agreed engagement rate objectives.

Core Responsibilities

• Engaging with LEGO Fans across multiple channels and platforms to create a brand differentiating experience.

• Being active in developing our approach to engaging with LEGO campaigns deployed by the Agency and Markets.

• Tailor your engagement to the channels and audiences you are interacting with, be it through driving loyalty in kids’ channels or social media, recovering complaints and providing expertise on third-party platforms or injecting sales support proactively on our own Shop.

• You will work with your own people leader and the Senior Manager for Digital Engagement and Sandbox to onboard new engagement opportunities into Consumer & Shopper Engagement, supporting projects and adapting the way you work quickly to new channels.

Play your part in our team succeeding

LEGO Consumer & Shopper Engagement already provides elite consumer support to consumers across the globe in channels such as chat, calls and emails. We have moved through a journey from a traditional contact centre to our now engagement centre, where social media engagement, engagement with kids on our owned platforms, proactive shopper assistance and two-way engagement at different touchpoints are playing an ever increasingly important role.

Do you have what it takes?

• Relevant Bachelor’s degree, e.g. in the areas of communications, marketing, media, business studies or equivalent experience

Qualifications:

• Social Media community support experience

• Excellent communication skills – natural, informal, FRKE

• Great teammate

• Understand our social media performance and help optimise our approach

• Ability to spread enthusiasm for the LEGO brand

• Ability to cope with change and uncertainty

• Flexible and adaptable

• Digitally native

• Excellent spoken and written skills in English

• Additional language fluency a plus.

• Ability to tailor your tone of voice to different audiences

• Ability to assess risks of public engagement opportunities

Other considerations:

• Contact centre experience

• Confident engaging digitally with customers

• Marketing background or training/ education

• Experience with Social engagement via Khoros/SalesForce

• Familiar with principles of the Agile methodology

Languages:

Fluency in English with any additional languages (French, German, Spanish, Italian) is an advantage

**This role will initially be offered as a fixed term contract until the end of August 2022 with a chance of moving to permanent thereafter.**

Join the global LEGO® team

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.