At a glance:

• Are you a technical support expert skilled in ensuring exceptional client service delivery across a team of cross-functional specialists?
• Can you commit to a role improving client satisfaction for fiber and complex product clients while mentoring and coaching a team?
• Do you desire competitive compensation with lucrative benefits and a focus on professional development?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As a Technical Support Lead, you are passionate about ensuring exceptional standards of client service delivery. You support the success of the client operations management team by actively monitoring the queue, compiling ACD statistics and creating reports for management. You exceed service level agreements (SLAs) and other ACD goals through detailed management and schedule adherence. You combine your experience and technology expertise to serve as a single point of contact for fiber and complex product clients.

You ensure continued success by serving as the supervisor and leading a team of technical support professionals as a mentor and subject matter expert (SME). You enhance client satisfaction by resolving escalated technical issues, handling amplified repair issues and completing projects associated with client operations. You thrive in an office environment and excel at supporting clients across the Spectrum Enterprise footprint. You report directly to the Director of Enterprise Technical Support for goals, guidance and assistance.