The Salon Technician is responsible for providing salon clientele with professional services relating to the care and treatment of hair, nails, and skin. This position reports to the Salon Manager or Desk Manager. This position is nonexempt.

• Client Service responsibilities

• Meeting or exceeding personal service and retail sales goals.
• Meeting or exceeding personal sales per hour (SPH) goals.
• Acknowledging the client within five minutes of client’s checking into the salon.
• Building a client base by recruiting New Request Clients and maintaining Customer Client Cards.
• Providing quality professional service through technical skills and prescribing appropriate retail products to clients.
• Ability to cross sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

• Salon / Personal Presentation

• Ensuring personal work area and salon meet and exceed State Board Regulations.
• Performing basic salon housekeeping duties of cleaning, stocking, and client cards.
• Effectively organizing time and resources to meet sales goals.
• Being open to change and taking calculated risks to improve business.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code.

Minimum Education & Experience:

• Must possess a valid and current board certified license.

• Two to five years experience in the cosmetology or cosmetic industry.

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment.

• Ability to work with chemicals and chemical compounds.

• Ability to lift up to 25 pounds.

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