Salesforce System Administrator

Provides day-to-day administration and support for Customer Relationship Management (CRM) applications.Participating in the maintenance of the CRM systems support, access and updating function. Monitoring end-user usage of systems and performing daily administrative tasks. Maintaining and publishing the release schedules for new functions or applications and maintenance updates. Providing evaluations for daily and long-term CRM application development needs.

Job title:

Salesforce System Administrator

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

We are looking for a Salesforce system administrator to support the Salesforce solution.

Location - Birmingham / Scotland/ Home -Based remote working option

You will provides day-to-day administration and support for Customer Relationship Management (CRM) applications. Your role will entail creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products. You should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment.

What you’ll be doing:

• Ensuring optimal performance of Salesforce systems and products.

• Upgrading and configuring Salesforce systems for optimized integration.

• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.

• Importing sales department leads, contacts, and other data.

• Maintaining the Sales Cloud, as well as building custom reports and dashboards.

• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

• Evaluating and installing new Salesforce releases, as well as providing training and support.

• Documenting processes, including error reports and changes to field history tables and preparing reports.

What we’re looking for:

• Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.

• Previous experience as a Salesforce Administrator in a similar environment.

• Extensive experience in the administration and maintenance of Salesforce systems.

• Experience in performing Salesforce upgrades and ensuring successful integration.

• Exceptional ability to create and maintain Salesforce databases.

• In-depth knowledge of Salesforce products and their functionalities.

• Proficiency in creating Salesforce profiles, allocating roles, and managing access.

• Knowledge of importing sales data and generating Salesforce reports.

• Ability to provide Salesforce training and end-user support.

About Capita

Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.