About the job

Summary

The Technology, Change and Innovation Division (TCI) is responsible for the provision of IT services to all UKEF users. With regards to technology, it has four principal areas of responsibility:

1. The provision of IT infrastructure and services for the business.

2. The definition, development and testing of bespoke software for the Department.

3. The evaluation and implementation of packaged software for the Department

4. Responsibility for the overall IT architecture and alignment to government standards.

This post holder is required to take a role within the team for the analysis and specification of business solutions.

Job description

The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Fundraising, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Responsibilities

Main Activities

• Serve as part of system administrator capability for the Salesforce.com environment

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

• Complete regular internal system audits and prepare for upgrades

• Manage Salesforce.com data feeds and other integrations

• Coordinate the evaluation, scope and completion of new development requests.

• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

• Assist in training of new users, and grow the Salesforce.com skill set across the organization

• Effectively act as the liaison between our users, vendors and the application development teams

• Work independently and also as part of the team with members of the user community to define and document development requirements

This list is not exhaustive, you may be required to carry out additional duties according to business need.

Qualifications

• Graduate level education or relevant professional experience (A)

• Salesforce.com Admin (ADM201 and ADM211) certified (A)

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Working Together
• Making Effective Decisions
• Changing and Improving
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Seeing the Big Picture
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• A formal panel interview where you will be interviewed on your technical ability to successfully carry out the role.

Benefits

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension