Who we are looking for

This is an exciting opportunity to move into the State Street’s Global Client Coverage Team, supporting the revenue generation activities within the group. Critical requirement is the technical knowledge and understanding of Investment Servicing products. RFP Production and/or Content Management experience preferred (not mandatory).

Working as part of a wider global RFP Production and Content Management team, training and support will be provided on the Content Management and RFP processes, enabling you to keep updated content in the database, collate and craft response documents, ensuring deadlines and risk excellence standards are met.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Content Manager – Senior Associate, you will be responsible for assisting in the management of Global Sales and Coverage Request for Proposal global content through a disciplined review process coordinated amongst an extensive network of State Street subject matter experts. In addition to our network of subject matter experts, the individual will work with Sales, Legal and Global Marketing to ensure we are positioning State Street competitively for additional revenue opportunities.

• Assist in the management of content review cycles, researching and tracking new submissions, continuously improve process, and escalate unresolved issues to manager in accordance with content management procedures.
• Helps to maintain records in Lexicon in accordance with content management procedures.
• Assist in the management of our content owner network to discuss content needs, process, and future developments; identify and train new content owners/backups as needed.
• Establish relationships with Sales, Segment Leads, Sales Support, Legal and Global Marketing; develop a working knowledge of assigned Sector by participating in training opportunities and departmental meetings.
• Work with the Proposal Management teams to identify content development needs, new content resulting from RFPs (Close the Loop) and obtain feedback on Content Owner engagement.
• Fully understand and leverage the technology tools used by the team.
• Actively contribute/manage team/departmental activities and special projects by sharing experiences, new ideas and results.
• Organize and prioritize tasks and deliverables to ensure that deadlines are met.
• Perform other duties as assigned including RFP/DDQ completion - project management of detailed client proposals, due diligence questionnaires and consultant questionnaires covering a wide range of products including (but not limited to) global custody; accounting; fund administration; trustee & depositary services; and data & analytics.

What we value

These skills will help you succeed in this role

• Excellent written English and the ability to edit and tailor text to ensure accuracy, consistency, and readability
• Familiarity with investment servicing products (e.g. global custody and fund administration)
• Provide excellent service and build strategic client partnerships based on knowledge of their needs and by exceeding mutual expectations
• Ability to acquire business knowledge quickly along witha demonstrated work ethic, integrity, and professional conduct.
• Detail oriented, strong time management skills, ability to multitask, and works well in a deadline-driven environment
• Team player, self-motivated and able to take on various initiatives with minimal management oversight

Education & Preferred Qualifications

• Bachelor’s degree with a focus in business administration or finance ; 3-4 years of related business experience
• Advanced MS Word skills
• Experience in a sales support and/or RFP Content Management role would be an advantage
• A working knowledge of Qvidian would be an advantage
• Project management experience and the ability to operate in a deadline-driven environment

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.